Sustainment Lead / O&S Manager

Koniag Government Services; Washington (District of Columbia); Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Parental leave

Life insurance

Disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Tuknik Government Services, LLC, a Koniag Government Services company, seeks a Sustainment Lead / O&S Manager with a Secret clearance to support a U.S. Army/DoD modernization program in the DC metro area.

You will own day-to-day operational health, Tier 3 execution, and coordinated releases and sustainment improvements. Responsibilities include incident management, service metrics, dashboards, and coordination with government stakeholders to ensure secure, reliable operations across

Qualifications

• Bachelor's degree or equivalent in IT/CS/management or related field.
• 8+ years supporting enterprise application operations with 3+ years leading sustainment teams.
• Experience managing major incidents, releases, metrics, and dependencies in a Federal environment.
• US citizenship and active security clearance or eligibility at start of performance.

Responsibilities

• Lead operations, sustainment, production support, and readiness activities.
• Set initial service baselines for availability, performance, and tickets.
• Manage Tier 3 intake, restoration, root-cause analysis, and closure.
• Coordinate incidents, maintenance, releases, and hosting dependencies with stakeholders.
• Maintain service dashboards, escalation paths, runbooks, and monthly reviews.
• Prioritize patches, vulnerabilities, and sustainment backlog per mission and risk.

Skills

Service ownership

Major incidents

Tier 3 coordination

Release management

Operational readiness

Education

Bachelor's degree in IT/CS/Mgmt

8+ years enterprise ops

US Citizenship & security clearance

Tools

Appian operations

Databases

Cybersecurity controls

Agile backlog management

Job description

Tuknik Government Services, LLC a Koniag Government Services company, is seeking a Sustainment Lead / O&S Manager with a Secret security clearance to support TGS in supporting our government customer in the DC Metro area.This position is for a Future New Business Opportunity.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

Tuknik Government Services, LLC Koniag Government Services (KGS) is seeking qualified candidates for this role supporting our U.S. Army customer on a large-scale Army contracting systems modernization and automation program. Owns day-to-day operational health, Tier 3 execution, DLA coordination, and safe release of fixes and sustainment improvements. The Sustainment Lead converts incidents, telemetry, vulnerabilities, and user pain points into measurable restoration and permanent correction. This is a contingent recruiting profile; the opening, employing subsidiary, compensation, work location, and staffing remain subject to final contract authorization.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Lead operations, sustainment, production support, and operational readiness activities.
• Establish the initial service baseline for application, database, interfaces, scheduled jobs, availability, performance, and ticket demand.
• Manage Tier 3 intake, assignment, restoration, resolution, root-cause analysis, problem management, and verified closure.
• Coordinate incidents, maintenance windows, releases, recovery exercises, and hosting dependencies with DLA PIEE and Government stakeholders.
• Maintain service objectives, operational dashboards, escalation paths, runbooks, known-error records, and monthly service reviews.
• Prioritize patches, hotfixes, vulnerabilities, data corrections, and sustainment backlog work according to mission and security risk.
• Confirm that fixes pass regression, security, rollback, production-validation, and authorization-evidence requirements.
• Use incident trends, repeat failures, backlog age, and seasonal demand to adjust Tier 3 skill mix and swarm support.
• Protect fiscal year-end and other peak operating periods through release planning, capacity review, and heightened monitoring.
• Maintain operational continuity as capabilities migrate and legacy components move to read-only or retirement status.

Education and Experience Required:

• Bachelor's degree in information technology, computer science, management, or a related field; additional relevant experience may substitute for education.
• Eight or more years supporting enterprise application operations, including at least three years leading production support or sustainment teams.
• Experience managing major incidents, application releases, service metrics, root-cause analysis, and operational dependencies in a Federal environment.
• Working knowledge of Appian operations, databases, interfaces, cybersecurity controls, and Agile sustainment backlogs.
• U.S. citizenship and the active security clearance or eligibility required for the assigned work by the start of performance, with ongoing eligibility thereafter.
• Ability to communicate clearly with Government, technical, and business stakeholders and to maintain accurate work records in approved systems.
• Ability to protect Controlled Unclassified Information and classified information, when assigned, and comply with required access, training, and handling procedures.

Education and Experience Desired:

• ITIL Foundation or advanced service-management certification.
• Experience sustaining Army acquisition, financial, or other Defense Business Systems.
• Experience coordinating application operations within DLA PIEE or another shared DoD hosting boundary.

Required Skills and Competencies:

• Application operations and service ownership
• Major-incident and problem management
• Tier 3 engineering coordination
• Release, recovery, and operational-readiness management
• Service measurement and continuous improvement

Work Environment and Travel:

Work may occur remotely when authorized or at Government-approved locations. The Tier 3 team supports staggered Government-business-day coverage and may participate in after-hours priority-one incident escalation, approved release windows, or recovery exercises. Classified tickets and system details remain within approved SIPRNet tools and facilities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352