Sustainability-Driven Store Manager | Lead Growth & Experience

Reformation; San Francisco (CA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Private medical, dental, and vision

Commuter benefits

Paid time off (vacation, sick leave, &

Company holidays

Retirement planning support

Fertility care support (Carrot)

Clothing discount

Volunteer Time Off

Culture events

Job summary

Reformation is seeking a Store Manager in San Francisco to lead and execute all efforts required to achieve store goals, reporting to the Regional Director. The role emphasizes customer-centric service and sustainability as core brand values.

You will drive sales, manage operations, coach staff, and ensure merchandising and payroll targets are met while delivering an elevated client experience aligned with Reformation's mission and standards.

Qualifications

• Minimum of 5 years Retail Experience required.
• Ability to work in a fast-paced, cross functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Understanding of Retail Labor Laws.

Responsibilities

• Measure and monitor sales performance taking action to improve business performance when needed.
• Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
• Deliver and maintain extraordinary customer experience NPS scores.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
• To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Accountable for hiring, training and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

Skills

Retail Experience

Sales driven

Cross-functional teamwork

Customer service

Leadership

Hiring & training

Operational efficiency

Brand ambassadorship

Scheduling

Retail labor laws

Job description

Reformation is seeking a Store Manager in San Francisco to lead and execute all efforts required to achieve store goals, reporting to the Regional Director. The role emphasizes customer-centric service and sustainability as core brand values.

You will drive sales, manage operations, coach staff, and ensure merchandising and payroll targets are met while delivering an elevated client experience aligned with Reformation's mission and standards.