Surveillance Technician

Rosie’s Gaming Emporium – New Kent; Virginia (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Rosie’s Gaming Emporium – New Kent is hiring a Surveillance Technician to maintain and troubleshoot surveillance systems across the Virginia property. You will assist with installation, maintenance, testing, alignment, and repair of cameras, servers, and related devices, ensuring operations stay compliant with gaming regulations.

The role requires strong attention to detail, hands-on hardware skills, and knowledge of surveillance software and networking basics.

Qualifications

• High school diploma or equivalent required.
• Three years’ experience with computers.
• Three years’ experience with Word and Excel.
• Must obtain Virginia Racing Commission License.
• Must have a valid driver’s license with at least 3 years of driving experience.

Responsibilities

• Provides technical support and troubleshooting for surveillance systems by identifying and resolving issues in a timely manner to maintain regular operations.
• Implements preventative maintenance programs designed to eliminate system failures.
• Installs, configures, repairs, and maintains surveillance hardware and systems such as cameras, servers, recording devices, environmental monitoring devices, weapons detection systems, etc.
• Educates users to reduce recurring issues by offering solutions to surveillance issues.
• Reviews cameras and recording decks to analyze video and determine validity of reports and/or investigative reviews.
• Maintains and inventories surveillance equipment and supplies to ensure asset management compliance.
• Maintains knowledge of gaming laws, regulations, and company policies to ensure safety protocols.

Skills

Communication

Video surveillance

Equipment maintenance

Networking basics

Blueprints reading

Education

High school diploma or equivalent

Technical certifications

Three years’ experience with computers

Three years’ experience with Word and Excel

Virginia Racing Commission License

Valid driver’s license with 3+ years driving

Tools

Surveillance software

Database management

Job description

Career Opportunities: Surveillance Technician (4883)

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

JOB SUMMARY

The Surveillance Technician is responsible for the maintenance and overall upkeep of the Surveillance systems. Will assist with installation, maintenance, testing, alignment, and repair of the property’s surveillance equipment. Will assist with ensuring that property surveillance systems are working within all regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides technical support and troubleshooting for surveillance systems by identifying and resolving issues in a timely manner to maintain regular operations.


• Implements preventative maintenance programs designed to eliminate system failures.


• Installs, configures, repairs, and maintains surveillance hardware and systems such as cameras, servers, recording devices, environmental monitoring devices, weapons detection systems, etc. as directed.


• Educates users to reduce recurring issues by offering solutions to surveillance issues.


• Reviews cameras and recording decks to analyze video and determine validity of reports and/or investigative reviews.


• Conducts regular inventory checks of surveillance equipment and supplies to maintain accurate records and ensure compliance with asset management.


• Maintains and programs computer-controlled matrix switch supporting the monitors and cameras.


• Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.


• Attends daily briefings, department meetings on time, participates in a positive manner, and facilitates the flow of information throughout the department.


• Will be able to perform the duties of the Surveillance Operator job position as needed.


• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills.


• Excellent attention to detail and observational skills in analyzing video footages.


• Knowledge of surveillance equipment and maintenance techniques.


• Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts.


• Ability to read and understand blueprints and schematic diagrams.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.


• Vocational or technical certifications in related field.


• Three (3) years’ experiencewith computers and technology.


• Three (3) years’ experience with Microsoft Word and Excel.


• A combination of education and experience may be considered.


• Must obtain valid Virginia Racing Commission License.


• Must have a valid driver’s license with a minimum of three (3) years of driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member must maintain their physical fitness and manual dexterity to perform tasks such as climbing ladders, lifting equipment, and accessing confined spaces as needed.


• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.


• While performing the duties of the job, the Team Member is frequently required to sit with a computer to perform and/or monitor systems on a computer; must be able to see the screen of the computer monitor and use the keyboard assigned to the computer.


• The Team Member must be able to read, analyze, interpret and comprehend technical procedures, government regulations, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the public


• The Team Member may be required to use hand/power tools or machinery, such as utility trucks.


• The Team Member may be required to lift up to 50 pounds.


• The Team Member may be required to work long hours, including nights, weekends, and holidays.


• The noise level in the work environment is usually moderate to loud.


• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.