Surveillance Operator

Churchill Downs Incorporated; Dumfries (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

The Rose Gaming Resort is a Churchill Downs Incorporated property in Dumfries, VA. We seek a vigilant Surveillance Officer to monitor casino floors and related areas using CCTV and access controls to ensure regulatory and company policy compliance.

Role requires at least 1 year of related experience, ability to obtain a Virginia gaming license, strong communication and computer skills, and physical stamina to sit for long periods and lift up to 30 pounds.

Qualifications

• Minimum 1 year related surveillance experience.
• Able to obtain and maintain state gaming license.
• Good communication and interpersonal skills.
• Computer skills including e-mail, word processing, spreadsheets, and record keeping.
• Basic knowledge of investigations.
• Able to hear and speak to communicate on two-way radio.
• Sit for long periods and lift up to 30 pounds.

Responsibilities

• Monitor casino and related areas via CCTV and observation for compliance.
• Identify and document illegal or unusual activities and report to appropriate personnel.
• Log activities and maintain surveillance records and dispatch logs.
• Dispatch security and other personnel during emergencies as needed.
• Maintain confidentiality and ensure adherence to procedures.

Skills

Training

Licenses

Compliance

Communication

Computer skills

Investigations

Two-way radio

Physical stamina

Education

State gaming license requirement

Job description

Select how often (in days) to receive an alert:

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

JOB SUMMARY

Monitor casino and associated areas using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to ensure compliance with all laws, regulations, policies and procedures.

Compensation: $20.00 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Utilize necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility and the entire property.
• Produce written reports and logs on any observed violations and illegal activity in a timely manner.
• Video tape questionable activities and make written reports to appropriate personnel.
• Monitor and record activities being conducted in and around the gaming establishment using video cameras, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, and other equipment used for surveillance.
• Monitor all areas of the property, both indoor and outdoor for suspicious activity, health and safety issues, evidence of theft, cheating, scams, and procedural violations.
• Check for blind spots and camera outage or tampering.
• Log all activities observed by surveillance into the surveillance dispatch log.
• Understand and operate all Surveillance camera switching, reprogramming equipment, and use of all computer equipment.
• Controls Surveillance dispatch system for all calls to Control.
• Determines Control call priorities and dispatches security, police, fire, traffic officers, maintenance, and facilities during emergencies as necessary.
• Dispatches Security officers as needed throughout the facility and monitor’s conduct.
• Maintain familiarity with all appropriate Twin River department procedures.
• Maintain confidentiality within the established guidelines.

Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

• Minimum of 1-year related experience
• Able to obtain and maintain state gaming license.
• Good communication and interpersonal skills, including the ability to manage crowds effectively.
• Computer skills including e-mail, word processing, spreadsheets, routine database activity, and record keeping.
• Basic knowledge and/or training in investigations
• Ability to hear and speak to communicate on two-way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors for entire shift.
• Able to lift and carry up to 30 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 30lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.