Surveillance Operator

The Rose Gaming Resort; Dumfries (VA); On-site; USD 22,730 - 32,373; Full time

Job summary

The Rose Gaming Resort in Dumfries, Virginia, seeks a Surveillance Operator responsible for monitoring casino activities through CCTV and direct observation. You will ensure compliance with laws and report any violations, ensuring safety across the property.

The ideal candidate should have excellent communication skills, the ability to manage crowds, and at least one year of relevant experience. You must obtain a Virginia Racing Commission License, and a valid driver’s license is required.

Qualifications

• Minimum of 1 year related experience.
• Able to obtain and maintain state gaming license.
• Good communication and interpersonal skills.

Responsibilities

• Monitor activities of guests and employees for violations.
• Produce written reports on observed violations.
• Dispatch security and police during emergencies.

Skills

Surveillance camera operation

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

CCTV systems

Computer dispatch systems

Job description

Title: Surveillance Operator

Requisition ID#: 4420

Location: Dumfries, VA, 22026

Property: The Rose Gaming Resort

Pay Range: $20.00

The Rose Gaming Resort is a $480 million gaming and entertainment complex destination, located alongside I-95 in Dumfries, Virginia. Along with exciting gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and restaurants, a space for meetings and events, 50,000+ square foot gaming space and over 1,650 Historical Horse Racing machines, and over 80 acres of green space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax revenues and employs more than 500 team members.

Job Summary

Monitor casino and associated areas using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to ensure compliance with all laws, regulations, policies and procedures.

Essential Duties And Responsibilities

• Monitor activities of guests and employees on the casino floor, cage, change booths and count rooms via closed‑circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
• Utilize necessary equipment to identify record and document illegal and/or unusual activities occurring in areas under surveillance and reports same to appropriate personnel.
• Monitor all areas of the property, including but not limited to gaming and cage activity, food and beverage activity, and security of the facility and the entire property.
• Produce written reports and logs on any observed violations and illegal activity in a timely manner.
• Video tape questionable activities and make written reports to appropriate personnel.
• Monitor and record activities being conducted in and around the gaming establishment using video cameras, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, and other equipment used for surveillance.
• Monitor all areas of the property, both indoor and outdoor for suspicious activity, health and safety issues, evidence of theft, cheating, scams, and procedural violations.
• Check for blind spots and camera outage or tampering.
• Log all activities observed by surveillance into the surveillance dispatch log.
• Understand and operate all surveillance camera switching, reprogramming equipment, and use of all computer equipment.
• Controls surveillance dispatch system for all calls to control.
• Determines control call priorities and dispatches security, police, fire, traffic officers, maintenance, and facilities during emergencies as necessary.
• Dispatches security officers as needed throughout the facility and monitors conduct.
• Maintain familiarity with all appropriate department procedures.
• Maintain confidentiality within the established guidelines.

Other duties as assigned.

Required Skills And Abilities

• Attend required training sessions offered by the company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Have knowledge of the property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the team member may have knowledge.

Education And Experience

• Minimum of 1‑year related experience
• Able to obtain and maintain state gaming license.
• Good communication and interpersonal skills, including the ability to manage crowds effectively.
• Computer skills including e‑mail, word processing, spreadsheets, routine database activity, and record keeping.
• Basic knowledge and/or training in investigations
• Ability to hear and speak to communicate on two‑way radio.
• Ability to sit for long periods of time.
• Work environment may consist of a dark area viewing video monitors for the entire shift.
• Able to lift and carry up to 30 pounds.

Certificates, Licenses, and Registrations

Virginia Racing Commission License

Valid driver’s license with a minimum of three (3) years driving experience.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger‑reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 30 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. Employees will be expected to follow any other job‑related instruction and to perform any other job‑related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at‑will” employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Nearest Major Market: Washington DC