Casino Surveillance Supervisor - Shift Leader & Compliance

Santa Clara Development Corporation; Espanola (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

Santa Clara Development Corporation is seeking a Surveillance Supervisor to lead and oversee surveillance operations on their shift. The role includes coaching staff, generating detailed reports, and ensuring adherence to policies, internal controls, and regulatory requirements.

The position emphasizes protecting casino assets, coordinating with departments, and addressing safety and security issues, with priority given to Native American preference as indicated.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED
• Prior Indian Gaming experience in Surveillance or security roles preferred.
• Must obtain and maintain a valid gaming license.
• Must have and maintain a valid driver's license.
• Strong organizational, communication, employee relations, computer, and decision-making skills.
• Ability to work in a team environment.
• Self-starter with good follow-through and professionalism.
• Ability to interact with multiple departments and maintain professional demeanor.
• Ability to work flexible hours including holidays, nights, and weekends.
• Minimum 1 year experience as Surveillance Agent II or supervisory experience in casino security.
• Knowledge of National Gaming Commission and tribal gaming rules.

Responsibilities

• Carry out supervisory responsibilities including training, planning, assigning, and delegating work, and conducting evaluations.
• Investigations
• Usage of all surveillance equipment
• Internal Controls
• Monitor all areas of the property and report risks to appropriate personnel
• Ensure assigned shift functions are performed optimally
• Advise Surveillance staff on duties and ensure timely completion
• Observe, investigate, intervene as needed and report violations
• Investigations may include complex criminal activities and financial reviews
• Review and ensure completion of Incident Reports, Non-Compliance Violations and Audits
• Track and follow up on Non-Compliance Violations, Incident Reports and Audits
• Conduct reviews and transfer incidents to a separate composite
• Report procedure errors and irregularities with descriptive reports
• Adhere to Standard Operating Procedures to protect casino assets
• Maintain and record daily activity

Skills

Teamwork

Organizational skills

Communication

Employee relations

Decision making

Computer skills

Follow-through

Interdepartmental collaboration

Professional demeanor

Flexibility

Education

High school diploma or GED

Tools

Computer systems

Job description

Santa Clara Development Corporation is seeking a Surveillance Supervisor to lead and oversee surveillance operations on their shift. The role includes coaching staff, generating detailed reports, and ensuring adherence to policies, internal controls, and regulatory requirements.

The position emphasizes protecting casino assets, coordinating with departments, and addressing safety and security issues, with priority given to Native American preference as indicated.