Surveillance Supervisor - Bossier City

Live! Casino & Hotel Maryland; Bossier City (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a Surveillance Supervisor for the Bossier City area to oversee the surveillance team and protect casino assets via CCTV.

You will monitor activities across the casino floor, cages, and change booths, ensuring compliance with regulations and company policies. Responsibilities include supervising staff, assisting with scheduling and training, and reporting incidents to management.

Qualifications

• Experience in casino surveillance or security operations is preferred.
• Must be able to read/write in English and communicate clearly.

Responsibilities

• Observe activities on casino floor, cage, change booths, and count rooms via CCTV for violations and safety.
• Monitor casino areas for safety hazards to protect guests and staff.
• Operate monitor room equipment and generate reports as needed.
• Supervise team members on procedures for asset protection and internal controls.
• Assist in scheduling and training of staff; maintain knowledge of table games.
• Report violations or suspicious activity to management; review actions with leadership.
• Meet with department management as necessary; perform other duties as assigned.

Skills

CCTV systems

English literacy

Customer service

Education

High School Diploma or GED

Job description

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

External Job Title:

Surveillance Supervisor - Bossier City

Overview:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success. Supervise Surveillance Team Members as well as observing and protecting casino assets via CCTV.

Responsibilities:

Where You'll Make an Impact:

• Observe all activities of guest and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guest and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.
• Assist in scheduling and training of staff.
• Thorough working knowledge of all Table Games.
• Thorough working knowledge of all gaming and non-gaming departments.
• Report all violations and suspicious activity to management.
• Review surveillance department actions, personnel and processes with Surveillance Management.
• Meet with departmental management and leaders as necessary.
• Other duties as assigned.

Skills To Help You Succeed:

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.

Excellent customer service skills.

Qualifications:

Must-Haves:

• A high school diploma or GED equivalent is preferred.
• Must be 21 years or older
• Minimum of four (4) year’s work experience in casino surveillance with at least two (2) years as a Supervisor or above.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.

Stand and walk 30% of the time