Surveillance Operator (Horseshoe Bossier)

Caesars Entertainment; Bossier City (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

Caesars Entertainment, located in Bossier City, LA, seeks a Surveillance Operator to protect assets and maintain game integrity using CCTV and floor observations. The role ensures a safe environment for guests and staff, with responsibilities including monitoring equipment, compiling daily reports, and upholding internal controls.

Applicants should have strong customer service and writing skills; surveillance experience is preferred, and eligibility for the Non-Key LA Gaming license is required.

Qualifications

• Excellent customer service, communication, organizational, and writing skills with a focus on proper grammar.
• Previous Surveillance experience preferred.
• Must be able to obtain Non-Key LA Gaming license.
• A thorough working knowledge of casino games is preferred with an emphasis on payoffs, odds, procedures, and game protection.
• A working knowledge of Gaming Control Board Regulations is preferred.
• Must be able to work any day of the week and any shift.
• Must have basic computer operational skills.
• Must be able to get along with co-workers and work as a team.

Responsibilities

• Operates surveillance equipment, including monitors, switchers, computers, controllers, and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with laws, regulations, policies, procedures, and internal controls.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Writes reports daily regarding observations.

Skills

Excellent customer service

Communication

Writing skills

Organizational skills

Grammar

Team player

Basic computer skills

Job description

Job Description

The Surveillance Operator protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations. Provides a safe environment for our employees and guests.

• Note: Interested applicants cannot have any relatives working in any cash handling, casino, or guest-related position at Horseshoe Bossier City.

Responsibilities

• Operates all surveillance equipment, including, but not limited to, monitors, switchers, computers, controllers, and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures, and internal controls.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Writes reports daily regarding observations.

Qualifications

• Must possess excellent customer service, communication, organizational, and writing skills with a focus on proper grammar (i.e. sentence structure, spelling, punctuation).
• Previous Surveillance experienced preferred.
• Must be able to obtain Non-Key LA Gaming license.
• A thorough working knowledge of all casino games is preferred with an emphasis on payoffs, odds, procedures, and game protection.
• A working knowledge of Gaming Control Board Regulations is preferred.
• Must be able to work any day of the week and any shift.
• Must have basic computer operational skills.
• Must be able to get along with co-workers and work as a team.

Additional Requirements

• Must be able to sit or stand for long hours observing numerous CCTV screens.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and, also, remember the specific details of incidents and persons.
• Must be able to lift up to 50 pounds.
• Must be able to operate the following equipment: monitors, switches, computers, controllers, and cameras.
• Must be able to give court testimony when necessary and write detailed reports.
• Must present a well-groomed appearance.
• Must be able to work and maneuver in close quarters.
• Must be able to work overtime or change shifts on short notice.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Must be able to work in a low light environment.
• Must be able to clearly write reports and do math calculations, both with minimal errors.