Surveillance Operator - Full Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club is seeking a Surveillance Operator to protect assets and integrity of gaming. You will monitor casino activity using CCTV and recording devices, document incidents, and assist in investigations.

The role requires handling confidential information, working overtime, and staying current with state and federal gaming regulations. Experience in security or surveillance is preferred; a valid driver's license is required.

Qualifications

• Must be at least 21 years old and have a high school diploma or GED.
• Casino, security, or loss prevention experience preferred.
• Strong guest service, communication, and problem-solving abilities.
• Ability to maintain confidentiality and integrity.
• Ability to work overtime and as part of a team.

Responsibilities

• Monitor the casino via CCTV and recording devices to detect violations.
• Review video, document jackpots, guest complaints, procedure errors, risk issues and theft.
• Maintain and save video evidence; prepare daily reports and logs.
• Respond to emergencies and dispatch EMS or security to locations as needed.
• Maintain knowledge of gaming regulations and Oaklawn policies and procedures.

Skills

Guest service experience

Teamwork

Problem-solving skills

Strong communication

Integrity

Education

High school diploma or GED

College degree preferred

Tools

CCTV systems

Security surveillance software

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Surveillance Operator. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Surveillance Operator is responsible to protect the assets of the company and the integrity of gaming. This is accomplished through monitoring of the casino using Closed Circuit Television (CCTV), digital recording devices and direct observation to ensure compliance with, and document violations of, company policies and procedures and appropriate laws and regulations. Always presents a friendly and professional image at the Hotel/Casino.

The following and other duties may be assigned as necessary:

• Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitor all casino areas, team member areas and property as a whole Operate CCTV/digital equipment to conduct surveillance.
• Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
• Maintain strict confidentiality for the company when conducting observations and investigations.
• Write and prepare daily reports and logs.
• Maintain evidence by dubbing and saving video files.
• Testify in court as a representative for the company as necessary.
• Takes initiative to learn all aspects of the Surveillance Department.
• Learns and stays up-to-date on the rules of game play for all table games
• Understands and adheres to all state, federal and gaming regulations and policies
• Maintains knowledge of the policies and procedures of all gaming departments
• Keeps a “firewall” between surveillance and other departments to ensure that ethics and integrity are never questioned.
• Answers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate area.
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Punctual attendance required Ability to work required overtime.
• Ability to maintain a calm, professional and friendly demeanor in all situations
• Ability to work as a team
• Able to maintain the highest level of confidentiality
• Able to quickly adapt to changing priorities
• Must be able to respond calmly in crisis and stressful situations.
• Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.
• Display strong verbal and written communication skills
• Must be able to see and also remember the specific details of incidents and persons.
• Works with high level of personal integrity
• Excellent communication and problem-solving skills
• Highly organized and detail oriented
• Knowledge of all facets of the gaming industry
• Knowledge of gaming, federal and state reporting requirements
• Strong computer skills
• Able to read and interpret written information.
• Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs.
• Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
• Strong logic, mathematical, numerical and statistical skills.
• Must have excellent problem-solving abilities.
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school graduate or GED required; college grad preferred Casino experience preferred Experience in military, law enforcement, surveillance, loss prevention or security is preferred Guest service experience is a must.

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.