Silk's Host - Part Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); Sur place; Confidential; Plein temps

Résumé du poste

Oaklawn Jockey Club in Hot Springs, AR, seeks a Host to greet guests, seat them, and present menus with warmth. You will promote daily specials and monthly promotions to enhance guest experience, and may act as cashier when needed, ensuring accuracy and courtesy.

The role emphasizes teamwork, professionalism, and consistent guest satisfaction in a dynamic resort environment. The position requires 21+ years of age and prior guest service experience; strong English communication is essential for

Qualifications

• Must be at least 21 years of age.
• 1+ years food service experience preferred
• 1+ years guest service experience

Responsabilités

• Greet guests, monitor seating rotations, and present menus.
• Promote monthly promotions and daily specials to guests.
• May act as cashier and handle guest payments.
• Provide excellent guest service and maintain a friendly, professional image.

Connaissances

Guest service

Communication

Description du poste

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Host.

An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Host greets guests, monitors server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations.
• The host/hostess is responsible for understanding and promoting monthly promotions and daily specials to ensure that all guests have an enjoyable experience.
• May act as cashier.
• Always presents a friendly and professional image at Oaklawn Racing Casino Resort.
• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Observes and reports any and all unsafe behavior displayed by internal and external guests.
• Greets and seats guests, presents menus to guests, informs them of promotions and specials.
• Treats all guests in a manner to ensure their complete satisfaction.
• Always strives to exceed guests' expectations.
• Takes names on waiting list, monitors restaurant server seating rotation/floor board plan.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Ensures waiting and foyer areas are kept clean.
• Acts as cashier as needed or assigned.
• May be assigned to various venues throughout the property depending on business needs.
• Assists other team members and departments to contribute to the best overall performance of the department.
• Upholds a Four Diamond & Four-Star service model.
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
• Regular punctual attendance.
• Ability to work required overtime.
• Excellent guest service and communication skills.
• Ability to read, write and communicate effectively in English.
• Superior attention to detail and accuracy.
• Troubleshooting and problem-solving abilities.
• Ability to meet strict deadlines.
• Ability to multi-task and remain organized.
• Must be able to maintain strict confidentiality, discreetness and tact at all times.
• Ability to deal effectively and interact well with team members and guests.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to adjust quickly to changing conditions.
• Ability to seek guidance when unsure.
• Ability to work with interruptions and/or distractions.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• 1+ years food service experience preferred
• 1+ years guest service experience

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER. It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we're more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs' vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.