Surveillance Operator - Borgata

MGM Resorts; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Discounts on hotel/food/bev

Free parking

Healthcare and time off benefits

Professional development and community

Job summary

MGM Resorts International in Atlantic City, New Jersey is seeking a Surveillance Operator to monitor casino activities using CCTV and maintain a safe, compliant environment.

You will document incidents, review surveillance footage, and coordinate with partners to deter fraud and ensure policy adherence. Relevant experience and a high school diploma are required.

Qualifications

• High School Diploma or GED required.
• 1+ years of relevant experience required.
• Ability to collaborate with Gaming Authority and law enforcement as needed.

Responsibilities

• Operate CCTV technology to monitor casino activities and review footage.
• Archive audio/video evidence and monitor system for malfunctions.
• Document incidents including guest complaints, errors, risk issues, theft, or variances.
• Stay informed on surveillance rules, policies, procedures, and threats through training.
• Coordinate with Gaming Authority and assist law enforcement when required; testify if needed.
• Identify trends and anomalies by reviewing data from various software.
• Collaborate with leadership to maximize guest experience.

Skills

CCTV operation

Attention to detail

Team collaboration

Communication skills

Education

High School Diploma or GED

Tools

Surveillance software

Video review tools

Job description

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

As a key member of the Surveillance team, the Surveillance Operator champions a culture of collaboration, integrity, and service excellence. By working alongside partner departments, this role helps create a safe, fair, and welcoming environment while upholding company standards, policies, and regulatory requirements for guests and employees alike.

THE DAY-TO-DAY

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

THE IDEAL CANDIDATE

• High School Diploma or GED is Required
• 1+ Years of Prior Relevant Experience is Required

THE PERKS & BENEFITS

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate

The rate for this role is:

$22.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.