Surveillance Operator - Borgata

MGM Resorts International; Atlantic City (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness incentives

Discounts on hotel/food/beverage/retai

Free parking

Job summary

The Borgata, a MGM Resorts International property in Atlantic City, NJ, seeks a Surveillance Operator to monitor casino activities using CCTV, review incidents, and archive evidence. You will document incidents, assist with investigations, and coordinate with authorities as needed.

Ideal candidates have a high school diploma or GED and at least one year of relevant experience, with a commitment to integrity, confidentiality, and guest safety in a fast-paced resort environment.

Qualifications

• High School Diploma or GED is Required.
• 1+ Years of Prior Relevant Experience is Required.

Responsibilities

• Operate CCTV technology to monitor and review casino activities, archive audio and video evidence, and monitor for malfunctions.
• Proactively monitor all casino areas to promote policy compliance, deter fraud and theft, and identify suspicious activity.
• Observe and review video, document incidents including guest complaints, procedure errors, risk management, theft, and variances.
• Maintain knowledge of surveillance policies and participate in training and development.
• Coordinate with local Gaming Authority and assist law enforcement as necessary; testify in court when required.
• Identify trends by reviewing data and investigating anomalies; collaborate with leadership to enhance guest experience.

Education

High School Diploma or GED

Job description

Surveillance Operator - Borgata page is loaded## Surveillance Operator - Borgatalocations: Property - Borgatatime type: Full timeposted on: Posted Todayjob requisition id: 280965Atlantic City, New JerseyThe SHOW comes alive at MGM Resorts International**THE JOB:**As a key member of the Surveillance team, the Surveillance Operator champions a culture of collaboration, integrity, and service excellence. By working alongside partner departments, this role helps create a safe, fair, and welcoming environment while upholding company standards, policies, and regulatory requirements for guests and employees alike.**THE DAY-TO-DAY:*** Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.* Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.* Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.* Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.* Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.* Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.* Collaborate with leadership to maximize guest experience.**THE IDEAL CANDIDATE:*** High School Diploma or GED is Required* 1+ Years of Prior Relevant Experience is Required**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free parking on and off shift* Healthcare, financial, and time off benefits* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:****Pay Rate:**The rate for this role is:$22.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.Be part of a unique world filled with anticipation, entertainment and unparalleled experiences - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail] are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit. For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.