Gaming Surveillance Operator - The Cosmopolitan

MGM Resorts International; United States; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts on hotel/food/ent"

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development & community

Job summary

MGM Resorts International is seeking a Gaming Surveillance Operator in Las Vegas, NV. The role focuses on monitoring casino activities with CCTV/VMS, evaluating potential violations, and documenting incidents to protect gaming integrity.

You’ll work across Table Games, Cage, Slots, Poker and Race & Sportsbook, using facial recognition, identity checks, and access control systems as needed. A 21+ age requirement and flexibility across shifts are included.

Qualifications

• Must be a minimum of 21 years of age.
• Familiarity with casino table games and poker rules.
• Previous surveillance experience or strong working knowledge of casino gaming operations.

Responsibilities

• Monitor CCTV to identify suspicious activity and ensure policy adherence.
• Oversee casino operations across tables, cages, slots, and sportsbooks for compliance.
• Review footage and write incident reports detailing investigations.
• Operate facial recognition, license plate recognition, and access control tools as applicable.
• Perform evaluations of players for risk and game protection using software.
• Coordinate with Gaming Authority and assist law enforcement as needed.
• Maintain up-to-date knowledge of gaming regulations and company procedures.

Tools

CCTV technology

VMS systems

Facial recognition software

License plate recognition

Access control systems

Game evaluation software

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Gaming Surveillance Operator, you will monitor casino gaming activities to help protect the integrity of gaming operations, identify suspicious activity, and ensure compliance with established gaming regulations and procedures. You will utilize surveillance technology to observe, investigate, and document gaming-related incidents while collaborating with Security, Casino Operations, and other departments.

THE STARTING RATE:

$27

THE DAY-TO-DAY:

• Utilize CCTV technology and VMS equipment to monitor and identify suspicious activity, gaming irregularities, and potential violations of established procedures

• Monitor casino operations and personnel, including but not limited to Table Games, Casino Cage, Count Room, Slots, Poker, and Race & Sportsbook, to ensure compliance with applicable laws, gaming regulations, and established policies and procedures

• Review recorded surveillance footage to investigate incidents, disputes, procedure errors, risk management issues, theft, guest complaints and unusual gaming activity and complete required written reports regarding specific incidents

• Monitor and operate facial recognition software, license plate recognition systems, panic alarm systems and access control systems as applicable

• Perform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programs

• Cooperate with the local Gaming Authority and coordinate with and assist other law enforcement agencies as necessary

• Maintain current knowledge of gaming regulations, game rules, and company policies and procedures while ensuring strict confidentiality of Surveillance operations and sensitive information

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age

• Familiarity with casino Table Games and Poker, including game rules, betting procedures, and payouts

• Previous experience in Surveillance or a strong working knowledge of casino gaming operations

• Flexible availability to work various shifts, including day, swing, and graveyard shifts

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community