Surveillance Operator

Coeur d'Alene Casino Resort Hotel; Worley (ID); On-site; USD 22,000 - 33,000; Full time

Job summary

Coeur d'Alene Casino Resort Hotel is seeking a Surveillance Operator to monitor video feeds and protect assets, patrons, and staff. The role requires reporting suspicious activities in line with department policies and documenting incidents accurately.

Applicants should have a high school diploma or equivalent, basic computer skills, and the ability to type 20 words per minute. Tribal gaming license eligibility is required for employment.

Qualifications

• Must obtain a Coeur d’Alene tribal gaming license.
• Submit a letter of intent and resume.
• Prior law enforcement, security, surveillance, military, or casino experience preferred.
• Must be able to type twenty words a minute.

Responsibilities

• Monitor video to oversee casino operations and protect assets, patrons, and staff.
• Promptly report suspicious activities per policies.
• Document criminal activity and policy noncompliance.
• Observe and report on daily casino operations.
• Maintain organized logs and records.
• Collaborate with security staff and support teams.
• Perform other duties as assigned.

Skills

Teamwork

Punctuality

Confidentiality

Multitasking

Written & Verbal Communication

Attention to Detail

English Proficiency

Problem Solving

Following Instructions

Education

High school diploma or equivalent

Typing 20 wpm

Tools

Word processing

Basic computer skills

Job description

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!SUMMARY:The Surveillance Operator will monitor all activities at the Coeur d’Alene Casino Resort Hotel utilizing electronic means to ensure the protection of company assets, property, patrons, and employees.RESPONSIBILITIES:Perform video monitoring of all personnel, customers, and casino operations.Promptly report suspicious activities according to departmental policies and procedures.Document criminal activity, liability issues, and noncompliance with gaming and organizational policies and procedures.Observe, record, and report daily casino operations.Maintain records, logs, and documents in an orderly manner.Work closely with and supports the Coeur d’Alene Casino Resort Hotel security staff.Other projects and duties as assigned.QUALIFICATIONSEducation/Experience:Must be able to obtain a Coeur d’Alene tribal gaming license.Applicant must submit a letter of intent and resume.Applicant must have prior law enforcement, security, surveillance, military, or casino experience.Applicant must be able to type twenty words a minute.Must have basic computer skills.High school diploma or equivalent required; further education or classes in English, grammar, etc. preferred.Must be 18 years of age or older.Skills/Knowledge:Strong computerized word processing skills and basic computer skills required.Strong English language and grammatical skills required.Must have legible handwriting.Must be able to work well in a team environment.Must have a strong attendance history.Must be punctual.Must be able to maintain strict confidentiality.Must be adept at managing conflict and influencing outcomes.Must have excellent multitasking skills.Excellent written and verbal communication skills are required.Strong organization skills preferred.The ability to search for solutions or new applications in differing situations required.Must be able to follow detailed instructions precisely.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job is classified as a sedentary strength category position. A person in this position will exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. While performing the duties of this job, the employee is frequently required to perform repetitious activities; twist; stare at multiple televisions screens and remain in one position for long periods; inhale smoke and other scents for long periods; maneuver, move through, and work in confined areas; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include color vision, close vision and the ability to adjust focus.If hired, and the applicant leaves the surveillance department for any reason, you are not eligible for re-hire in any area of the casino that is regulated by the gaming license department for a period of six months, unless approved by the CEO.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.