Cage Teller

Coeur d'Alene Casino Resort Hotel; Worley (ID); On-site; USD 17,000 - 22,000; Full time

Job summary

The Coeur d'Alene Casino Resort Hotel seeks a Cage Teller to cash checks, tickets, and other compensation with accuracy and friendly service. The role requires attention to detail and adherence to banking procedures during shifts.

Responsibilities include processing cash, vouchers, and currency exchanges, maintaining drawer security, and working with supervisors and security to resolve issues. A high school diploma and cash-handling experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Must be able to obtain Coeur d’Alene tribal gaming license.
• Minimum six months cash handling experience; two years preferred.
• Strong customer service and basic math skills.

Responsibilities

• Cash personal checks, PFJP tickets, ticket vouchers, com checks, Coinstar vouchers per customers’ requests.
• Perform currency exchanges as needed and verify cash issues with the counting machine.
• Maintain security of bank, workstation, and computer information.
• Complete paperwork neatly and sign according to policy.
• Notify supervisor or security for suspected altered checks or vouchers.
• Input information into the check cashing system accurately and perform double counts.
• Attend team meetings and training; assist with end-of-shift tasks.

Skills

Customer service

Cash handling

Math skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Currency counting machine

Check cashing system

Job description

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!SUMMARY:The Cage Teller will cash checks, tickets, and other forms of compensation in a consistently accurate and friendly manner.RESPONSIBILITIES:Cash personal checks, PFJP tickets, ticket vouchers, com checks, Coinstar vouchers, and VIP vouchers per customers’ requests.Perform Canadian money exchanges as needed.Utilize currency counting machine to verify bank and additional cash issues before accepting the issue.Verify bank in the issue room before accepting the issue.Complete and sign all paperwork neatly according to current departmental policy when bank is issued, returned, and throughout the shift as needed.Maintain security of bank, workstation, and other computer information.Communicate any problems, unacceptable checks, or other information to oncoming cashier.Input necessary information into the check cashing system accurately.Perform correct double count procedures: once onto the indicated work area and then again on the counter in front of the customer.Stamp all tickets and vouchers as paid with the appropriate stamp and keep organized to assist in completing ending paperwork.Notify supervisor, security, and surveillance if stolen or altered checks, coupons, or voided tickets are cashed.Obtain additional cash from money room as needed to complete all anticipated transactions.Report any variances to shift supervisor prior to leaving for the day.Attend all team meetings including assigned training or other workshops as requested by manager.Immediately notify manager of any customer complaints or employee concerns in order to achieve positive resolution.Other projects and duties as assigned.QUALIFICATIONSEducation/Experience:High school diploma or equivalent is required.Must be able to obtain a Coeur d’Alene tribal gaming license.A minimum of six months previous cash handling experience required; two years preferred.Skills/Knowledge:Basic computer skills preferred.Strong basic math skills preferred.Must have strong customer service skills.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit; work in confined spaces; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.