Surveillance Operator

Fifth Street Gaming; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Downtown Grand is seeking a Surveillance Operator to monitor activity on property, report incidents, and ensure compliance with NGCB regulations and internal policies. The role requires maintaining surveillance systems, observing CCTV feeds, and safeguarding casino assets.

The position emphasizes neutrality, integrity, and collaboration with Internal Audit and HR for access control. Applicants should be able to work varied shifts in a casino environment.

Qualifications

• High school diploma or equivalent.
• Knowledge of fraud detection techniques.
• Ability to solve routine problems.
• Ability to stay neutral in dealing with employee and/or manager grievances.
• Must be able to review and comprehend all necessary documentation.
• Strong organizational skills.
• Experience working in a fast-paced environment.
• Knowledge of gaming regulations.
• Ability to identify different denominations of gaming chips and currency.
• Ability to effectively communicate in both oral and written English.
• Maintain confidentiality.
• Ability to successfully work with a team.

Responsibilities

• Operate all surveillance computer equipment.
• Observe and report activity to ensure compliance with NGCB regulations, MICS, state ordinances, and company policies.
• Report all violations and suspicious behaviors to supervisors.
• Ensure surveillance equipment functions throughout the shift.
• Observe and report activity viewed on CCTV.
• Maintain the integrity of the casino games.
• Ensure property is compliant with Nevada Gaming Control Board standards.
• Safeguard property assets from internal and external theft and fraud.
• Create accurate and thorough reports.
• Work with Internal Audit to ensure compliance.
• Work with Human Resources for card access badge configuration.
• Perform other duties as requested.

Skills

Fraud detection

Problem solving

Neutrality

Documentation review

Organization

Fast-paced environment

Gaming regulations

Chip & currency recognition

English communication

Confidentiality

Teamwork

Education

High school diploma

Job description

It is the primary responsibility of the Surveillance Operator to observe, document, and report on all activity on property in order to protect property assets as well as Guests and Team Members.

POSITION RESPONSIBILITIES/DUTIES:

• Responsible for operating all surveillance computer equipment.
• Perform observation to ensure all Team Members and Guests are complying with NGCB regulations, MICS, state ordinances, and company policies and procedures.
• Responsible for reporting all violations and suspicious behaviors to supervisors, verbally or in writing.
• Responsible for ensuring all surveillance equipment is functioning throughout their respective shift.
• Responsible for observing and reporting activity viewed on CCTV.
• Maintain the integrity of the Casino games.
• Ensure property is compliant with Nevada Gaming Control Board Standards.
• Responsible for safeguarding property assets from both internal and external theft and fraud.
• Create accurate and thorough reports.
• Work with Internal Audit to ensure compliance.
• Work with Human Resources for card access badge configuration.
• Performs other duties and responsibilities as requested.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Knowledge of fraud detection techniques.
• Ability to solve routine problems.
• Ability to stay neutral in dealing with employee and/or manager grievances.
• Must be able to review and comprehend all necessary documentation.
• Strong organizational skills.
• Experience working in a fast-paced environment.
• Knowledge of gaming regulations.
• Ability to identify different denominations of gaming chips and currency.
• Ability to effectively communicate in both oral and written English.
• Maintain confidentiality.
• Ability to successfully work with a team.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to sit for long periods of time in a darkened room.
• Must be able to work in a casino environment with smoke, loud noises, and low lighting.
• Must be able to work various shifts and flexible hours, including holidays.
• Ability to move around work area effectively and efficiently.
• Must be able to review and comprehend all necessary documentation.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer.