Lead Security Officer - Horseshoe

Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn; Council Bluffs (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, part of Caesars Entertainment, are seeking a Security Officer to provide a safe environment for guests and team members while protecting assets.

The role emphasizes guest service, conflict resolution, and adherence to regulations with a focus on maintaining composure under pressure and effective communication across the security team.

Qualifications

• Fluent English, strong oral and written communication.
• Ability to maintain confidential information.
• General familiarity with investigative procedures.
• Valid driver's license preferred to drive security vehicle.
• Ability to respond calmly and make decisions under stress.
• Ability to produce clear, concise reports.
• Physical fitness: lift up to 50 lbs. and mobility on levels and stairs.
• Stand for extended periods.

Responsibilities

• Maintain security protection on property, including money transactions and dispatch functions.
• Check IDs and enforce 21+ entry to the casino.
• Observe and report disruptive or intoxicated persons.
• Respond to security concerns promptly and efficiently.
• Provide medical attention in emergency situations.
• Assist guests and employees.
• Communicate effectively over dispatch radio.
• Maintain an upbeat, professional demeanor and model company standards.
• Comply with Iowa Racing and Gaming Commission Regulations and procedures.
• Comply with company regulations, policies, and procedures.
• Perform other related duties as assigned.

Skills

Communication skills

Confidentiality

Investigative procedures

Calm decision-making

Clear reporting

Listening skills

Physical stamina

Mobility

Standing endurance

Job description

Job Description

The Security Officer's main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.

Responsibilities

• Responsible for maintaining security protection on property, including money transactions, customer service, and performing command center/dispatch Functions.
• Check IDs and ensure all guests are at least 21 years of age to enter the casino.
• Observe and report disruptive or intoxicated persons.
• Respond to security concerns in a prompt and efficient manner.
• Provide medical attention in emergency situations to guests.
• Provide assistance and service to guests and employees.
• Ability to effectively communicate over dispatch radio.
• Maintain an upbeat and positive demeanor in all interactions as well as maintain composure in handling difficult interactions.
• Comply with Iowa Racing and Gaming Commission Regulations and procedures.
• Comply with company regulations, policies, and procedures.
• Act as a role model to other employees and always presents oneself as a credit to the Company and encourage others to do the same.
• Performs all other related and compatible duties as assigned.

Qualifications

• Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English.
• Ability to maintain extremely confidential information.
• General familiarity with investigative procedures.
• Valid driver's license preferred to drive security vehicle on the property when needed.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors.
• Ability to compose clear, accurate, and concise reports.
• Must be able to listen and respond to visual and aural cues.
• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be able to run on level surfaces, as well as, up and downstairs.
• Ability to stand for extended periods of time.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.