Surveillance Agent

PENN Entertainment, Inc.; Colorado; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits package

Referral bonus program

Discounted casino bus tickets

Hotel discounts

Education reimbursement

Career development opportunities

Job summary

PENN Entertainment, Inc. is hiring for a Casino Surveillance role at Ameristar Colorado.

The position requires monitoring and recording activities across gaming and money-handling areas, reporting irregularities and safety concerns, and maintaining confidentiality with high energy for a fast-paced environment. Applicants should have a high school diploma or equivalent, strong interpersonal skills, and the ability to obtain/maintain Colorado gaming license.

Qualifications

• High school diploma or equivalent required.
• Must pass a basic surveillance aptitude test.
• Good interpersonal skills and confidentiality.
• Knowledge of casino games and operations preferred.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Maintain surveillance watch in all areas and activities.
• Record any irregular activities as required.
• Video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Report violations of Gaming, company policies and procedures, and safety concerns to the supervisor or manager.
• Report and offer solutions to any area of vulnerability to loss from internal or external sources.
• Maintain knowledge of Gaming Regulations and company policies.
• Maintain compliance with department procedures and company policies.
• Work on special projects as needed assigned by Surveillance Management.
• Maintain strict confidence regarding company matters.
• Adhere to customer service standards.

Skills

Interpersonal skills

Confidentiality & professionalism

Organized & detail-oriented

Surveillance aptitude test

Flexible schedule

Education

High school diploma or equivalent

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20%discount for Starbucks, Ara Spa, and all food outlets
• 100%Colorado Gaming License reimbursement after90days of employment
• Hotel discounts available at all43 PENNproperties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Responsibilities

Responsibilities include:

• Maintain surveillance watch in all areas and activities.
• Record any irregular activities as required.
• Video surveillance of the activities of customers and employees in all gaming and money handling areas.
• Report (verbally and in writing) any violations of Gaming, company policies and procedures, and any safety concerns to the appropriate supervisor or manager.
• Report and offer solutions to any area of vulnerability to loss from internal or external sources.
• Maintain thorough knowledge of Gaming Regulations, company policies and other department procedures.
• Maintain compliance with department procedures and company policies.
• Work on special projects as needed assigned by Surveillance Management.
• Maintain strict confidence regarding company matters.
• Adhere to established policies and procedures regarding customer service standards.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

Requirements

• Gaming Casino Surveillance experience preferred (0 to 1 years)
• Must pass a basic surveillance aptitude test gauging math skill.
• Good interpersonal skills.
• Thorough knowledge of casino games and casino operations preferred.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Vision correctable to 20/20 with normal color acuity.
• Must be able to sit or stand for prolonged periods of time.
• High school diploma or equivalent.
• MUST be able to obtain/maintain Colorado Support Gaming license : https://sbg.colorado.gov/gaming-support-license