Surveillance Shift Manager

PENN Entertainment, Inc.; Kansas City (KS); Hybride; USD 42 000 - 66 000; Plein temps

Résumé du poste

PENN Entertainment in Kansas City, MO seeks a Surveillance Agent to monitor gaming activities, ensure safety and regulatory compliance, and support security operations across the property. The role requires 21+ years old, a bachelor’s degree or equivalent, and leadership experience in surveillance or security.

Proficiency with Microsoft applications and surveillance equipment, plus knowledge of casino games and daily reporting, are essential.

Qualifications

• Must be at least 21 years of age.
• Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
• Three years progressively more challenging leadership role in surveillance, security, or law enforcement preferred
• Must be proficient in Microsoft applications
• Ability to observe and recognize cheating techniques
• Ability to operate computer and surveillance equipment
• Knowledge and understanding of electronic, video, and alarm functions
• Knowledge and understanding of casino games
• Knowledge and understanding of statistical and daily game reports preferred

Responsabilités

• Provide friendly, fast, and helpful customer service to guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring, training, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establish and maintain training and development procedures to ensure superior customer service standards are achieved.
• Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
• Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
• Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
• Ensure that proper procedures for Table Games, Slots, Cashiers, drops, etc. are adhered to.
• Conduct investigations as required.
• Provide work direction and supervision to team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Perform other related and compatible duties as assigned.

Connaissances

Leadership experience

Attention to detail

Observational skills

Team supervision

Communication

Formation

Bachelor’s degree or equivalent

Outils

Microsoft Office

Surveillance equipment

Description du poste

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery customer service to all guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establish and maintains training and development procedures to ensure superior customer service standards are achieved.
• Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
• Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
• Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
• Ensure that proper procedures for Table Games, Slots, Cashiers, drops, etc. are adhered to.
• Conduct investigations as required.
• Provide work direction and supervision to team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Perform other related and compatible duties as assigned.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
• Three years progressively more challenging leadership role in surveillance, security, or law enforcement preferred
• Must be proficient in Microsoft applications
• Ability to observe and recognize cheating techniques
• Ability to operate computer and surveillance equipment
• Knowledge and understanding of electronic, video, and alarm functions
• Knowledge and understanding of casino games
• Knowledge and understanding of statistical and daily game reports preferred