Surveillance Officer

Bally's Corporation; Biloxi (MS); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Hard Rock Biloxi is seeking a vigilant Surveillance position to monitor guest and team activity via CCTV, report incidents, and coordinate with internal departments. The role emphasizes adherence to internal controls, SOPs, and regulatory requirements, with a focus on guest experience and safety.

The candidate should communicate effectively, handle multiple tasks, and remain flexible for weekends and holidays in a hospitality setting.

Competenze

• Excellent communication and organizational skills.
• Ability to interpret a variety of instructions and apply them to tasks.

Mansioni

• Monitors activities of guests and team members on the property via CCTV for violations.
• Generates detailed incident reports of violations or concerns observed while on duty.
• Works closely with internal departments and outside agencies as needed.
• Demonstrates proficiency in surveillance and casino operation before assuming the position.
• Upholds the organization’s mission and values while representing Hard Rock Biloxi.

Conoscenze

Communication skills

Organizational skills

Interpret instructions

Flexible schedule

Descrizione del lavoro

Responsibilities

• Monitors activities of guests and team members on the property via the closed-circuit television system for criminal activity and/or violations of State regulations, Hard Rock's Internal Controls and departmental Standard Operating Procedures.
• Generates detailed incident reports of any violations of the Gaming Control Act, Internal controls or Company SOP's, suspicious activity, criminal activity, medical emergencies or areas of concern observed during observation. Reports incidents accordingly at the time of observation or as required.
• Works closely with all internal departments as well as outside agencies.
• Demonstrates proficiency in all aspects of the surveillance and casino operation before assuming this position
• Maintains an exceptional attendance record.
• Reports any concerns of the department or shift to the Shift mgr.
• Participates in regular training provided by the Shift Mgr and or Lead Operators. Completes proficiency tests as needed.
• Upholds the Mission Statement - We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Promotes outstanding guest relations.
• Supports and maintains Hard Rock's amplified service at all times.

Competencies

• Must possess excellent communication, organizational skills.
• Hard Rockers must have the ability to interpret a variety of instructions.
• Must have an outgoing personality and enjoy dealing with people.
• Must have the ability to work a flexible schedule, including weekends and holidays.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Target Salary Range

$17.00 Hourly