Surveillance Observer

Rising Star Casino; Rising Sun (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Rising Star Casino is seeking a Surveillance Officer to monitor CCTV systems, observe gaming activity, and report incidents. The role requires clear communication with security, management, and casino staff, along with meticulous documentation of events.

The candidate should have at least two years in gaming-related work, or enforcement, and a high school diploma. Training and ongoing education are part of the job to ensure compliance with IGC regulations.

Qualifications

• Two years gaming related or gaming enforcement experience preferred.
• High school diploma or equivalent.
• Ability to watch multiple monitors and observe for extended periods; operate CCTV equipment; observe entire casino; strong verbal communication; document activity in writing; perform calculations.

Responsibilities

• Operate surveillance system and associated equipment.
• Communicate with security, management, gaming agents, and other casino employees as needed.
• Document observations, events, and incidents.
• Follow established department rules and policies.
• Provide service to internal and external customers reflecting S.T.A.R. culture (S.T.A.R.).
• Inform on-site IGC Agent on duty, Security and Supervisor on Duty of any violations; report per Self-Reporting Policy.
• Performs miscellaneous duties as assigned.
• Attend any and all training offered.

Skills

Camera monitoring

Verbal communication

Documentation

Incident reporting

Education

High school diploma

Tools

CCTV equipment

Recording playback

Job description

Essential Job Functions

• Operate surveillance system and associated equpiment.
• Operate surveillance system and associated equpiment.
• Communicate with security, management, gaming agents, and other casino employees as needed.
• Document observations, events, and incidents.
• Follow established department rules and policies.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions

• Performs miscellaneous duties as assigned.
• Attend any and all training offered.

Job Qualifications

• Experience Required: Two years gaming related or gaming enforcement experience preferred.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Ability to physically watch numerous monitors simultaneously and observe for extended periods of time; manually operate various closed circuit video equipment and changing recording material as necessary; maneuver and view action throughout entire casino whenever patrol functions are necessary; excellent verbal communication skills; ability to properly document activity in writing and perform mathematical complications in a timely and proficient manner; ability to meet department standards.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Able to learn and understand all casino games, procedures, and payoffs; learn and understand all IGC regulations; successfully meet all Skill Assessment requirements.