Surveillance Observer

Rising Star Casino; Indiana (PA); On-site; USD 13,776 - 22,041; Full time

Job summary

Rising Star Casino is seeking a Protective Service Officer to monitor the casino floor using CCTV and patrols, ensuring safety and regulatory compliance. You will communicate with security, management, and gaming staff, document incidents, and respond to events while upholding our service standards of Satisfaction, Togetherness, Appreciation and Recognition (S.T.A.R.).

This role is on-site, full-time, based in Pennsylvania.

Qualifications

• Two years gaming related or gaming enforcement experience preferred.
• High school diploma or equivalent.
• Ability to watch multiple monitors simultaneously and observe for extended periods.
• Excellent verbal communication skills.
• Ability to document activity in writing and perform basic mathematical calculations.

Responsibilities

• Operate surveillance system and CCTV equipment.
• Communicate with security, management, gaming agents, and other casino employees as needed.
• Document observations, events, and incidents.
• Follow established department rules and policies.
• Provide service reflecting S.T.A.R. values (Satisfaction, Togetherness, Appreciation, Recognition).
• Inform on-site IGC Agent on duty, Security and Supervisor on Duty of any violations per Self-Reporting Policy.
• Attend trainings offered.

Skills

Verbal communication

Documentation

Mathematical ability

Attention to detail

Education

High school diploma or equivalent

Job description

Job Category : Protective Service Occupations

Requisition Number : SURVE008275

• Posted : July 27, 2026
• Full-Time
• On-site
• Rate : $16 USD per hour

Locations

Showing 1 location

Description

Essential Job Functions

• Operate surveillance system and associated equpiment.
• Communicate with security, management, gaming agents,, and other casino employees as needed.
• Document observations, events, and incidents.
• Follow established department rules and policies.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions

• Performs miscellaneous duties as assigned.
• Attend any and all training offered.

Job Qualifications

• Experience Required: Two years gaming related or gaming enforcement experience preferred.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Ability to physically watch numerous monitors simultaneously and observe for extended periods of time; manually operate various closed circuit video equipment and changing recording material as necessary; maneuver and view action throughout entire casino whenever patrol functions are necessary; excellent verbal communication skills; ability to properly document activity in writing and perform mathematical complications in a timely and proficient manner; ability to meet department standards.

Licenses, Certifications, Bonding, and/or Testing Required

• Indiana Gaming Commission Occupational License - Level 2.

Other Specialized Requirements

• Able to learn and understand all casino games, procedures, and payoffs; learn and understand all IGC regulations; successfully meet all Skill Assessment requirements.

Qualifications

Skills

Preferred

Customer Service

Novice

Documentation

Advanced

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.