Surveillance Observer

Northern Waters Casino Resort; Michigan; On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Employee meal discounts

Gas discount at Citgo C-Store

Golf discounts

Paid lunch

Paid holidays

Access to training programs

Job summary

Northern Waters Casino Resort is seeking a Surveillance Officer to monitor casino operations, protect cash assets, and ensure policy compliance. You will observe daily activities with surveillance equipment and document events for security and regulatory purposes.

The role requires strong guest service, multitasking abilities, and the capacity to communicate clearly with authorities and management. Flexibility for varied shifts and aCompliance-oriented mindset are essential.

Qualifications

• High School diploma or GED required.
• Proficient in basic math.
• Ability to pass pre-employment background checks and obtain Gaming License.

Responsibilities

• Provide excellent guest service and engage with guests positively.
• Multitask effectively in a high-pressure environment.
• Observe and document daily activities per regulatory policies.
• Utilize Surveillance equipment to document events clearly and orderly.
• Communicate findings to authorities and management factually.

Skills

Guest service

Multitasking

Communication

Organization

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Excel

Job description

LOCATION: Resort

EMPLOYMENT: Full Time/Part Time

PAY RATE: $16.00 - $23.00 per hour D.O.E.

DESCRIPTION:

To watch, protect, the handling and use of gaming cash and/or gaming revenue used in

the operation of Class ll and lll gaming. This includes cash deposited or withdrawn from

the gaming operations cage or vault, in its kiosk’s, atm’s, gaming machine/system bill

acceptors, drop boxes, change boxes, tip boxes or other locations, containers, and devices

used to store or retrieve cash used for the conduct of Class ll and Class lll games or

accounted for as a cash asset of the gaming operation.1

Utilize Surveillance equipment to observe the operations of the Resort and Casino and its

personnel to ensure the safety of everyone and ensure all Gaming and Casino and Resort

policies and procedures are followed. Observe inconsistencies, to document and log

reports to proper personnel without opinion or prejudge while understanding the

confidentiality of sensitive information.

Primary Responsibilities:

RESPONSIBILITIES:

• Provide excellent Guest Service, internal and external, through active guest engagement and a positive attitude.
• The ability to multi-task in high pressure situations.
• To remain in compliance with Casino Regulatory policies and procedures, employees are required to attend all necessary meetings and training facilitated by Management.
• To observe and document daily activities according to the Tribal Gaming Regulatory Authority, MICS, TICS, SICS and Casino and Resort Policies.
• Properly utilizing Surveillance equipment to provide documentation of events and the distribution of those events in organized and orderly fashion.
• To communicate to Authorities, Tribal Police, Tribal Council, 911 Emergency, Gaming and Management in a factual, clear, and confidential manner.
• To observe and process suspicious activity.
• Daily check Digital Video Recording devices, Camera functions, Switchers, Main Monitor, and Computer and printer status.
• To perform duties required by Gaming and the Director to ensure that their assets are being properly monitored with the best way possible.
• Due to the dynamic Casino Environment, we require employees to be flexible and assume other responsibilities assigned by management.

Skills & Qualifications:

MINIMUMQUALIFICATIONS:

• Dedicated team attitude.
• Strong computer skills and general knowledge ofMicrosoft Office applications.
• Knowledge of casino operations; observationhistory.
• Familiar with Gaming Laws, Code of Conduct andMethods of Operations for the Casino, C-Store, and Clubhouse/ Pro Shop,Restaurant/ Snack Bar, Hotel, and premises.
• Effective communication and organizationalskills.
• High School diploma or GED and proficient inbasic math.
• Able to sit, stand, walk, and bend for an extendedperiod of time.
• Must be able to receiveand maintain a Gaming License.
• Must pass backgroundchecks and other pre-employment screenings.

The above statements are intended to describe thegeneral nature and level of work performed by people assigned to thisclassification. They are not intended to be construed as an exhaustive list ofall responsibilities, duties and skills required of personnel so classified. Managementretains the right to add or to change the duties of the position at any time. Mustbe able to pass a pre-employment drug screen and applicable background checksrelated to the position.

PREFERENCE FOR HIRING:

Preference shall be given when it isestablished that the applicant meets the qualifications as stated in the jobdescription. The following order shall be adhered to for hiring:

• Enrolled LVD Tribal Member
• Parents/Legal Guardian of LVD Tribal memberchildren and spouses of Tribal Members
• Other Native Americans
• All Others

Date Approved by LVDGaming Commission: 5/16/2023.

Date Approved by thePublic Enterprise Finance Commission (PEFC):08/29/2023.

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.