Lead Server

Northern Waters Casino Resort; Watersmeet Township (MI); On-site; USD 15,153 - 17,908; Full time

Benefits offered by this job

Employee Meal Discounts

Gas Discount at Citgo C-Store

Golf Discounts

Paid Lunch

Paid Holidays

Access to training programs

Job summary

A premier gaming and dining establishment in Michigan is looking for a Lead Server. This full-time role involves providing excellent customer service, training new servers, and maintaining cleanliness in the dining area. The candidate should possess strong communication skills, a high school diploma or GED, and be able to pass relevant certifications within the first 90 days. Flexible scheduling is required, including nights and weekends. Competitive pay rate of $11-13 based on experience and qualifications, with great benefits after 90 days.

Qualifications

• Must possess a high school diploma or GED.
• ServSafe certified or able to become certified within 90 days.
• Willing to pass background checks and pre-employment screenings.

Responsibilities

• Greet guests warmly and provide excellent table service.
• Train servers on menu offerings and responsibilities.
• Maintain cleanliness and organization in dining areas.

Skills

Customer service

Team leadership

Knowledge of menus

Flexibility

Education

High School Diploma or GED

ServSafe certification

TIPS certification

Job description

JOB DESCRIPTION

POSITION:

Lead Server

DEPARTMENT:

Food and Beverage

LOCATION:

SUPERVISOR:

Front of House (FOH) Service Manager

EMPLOYMENT:

Full‑Time

PAY RATE:

$11-13(Non‑Exempt) D.O.E.

LICENSE STATUS: Key‑Employee

Primary Responsibilities:

RESPONSIBILITIES:

• Greeting guests with a friendly demeanor and seating them accordingly.
• Provides great table service by being personable and knowledgeable by informing guests of specials and featured items as well as thoroughly knowing all food and beverage menus.
• Training and informing servers of menu offerings.
• Responsible for maintaining the beverage stations and condiment stations.
• Assist servers with tables and offer beverages/refills when the restaurant is busy.
• Assign work tasks and coordinates activities of service personnel to ensure prompt and courteous amenity to patrons.
• Cleans and inspects dining room serving stations for neatness and cleanliness. Monitor staff to ensure they are following proper cleaning and stocking responsibilities.
• Check in with guests throughout their entire meal to ensure their needs and expectations are being met.
• Actively helps service staff avoid any backups or speed bumps during service to make a smooth evening for the guests and staff.
• Pre‑clean tables following the completion of the meal to help the bussers maintain a clean and sanitary environment.
• Clean general areas throughout the restaurant with attention to the dining room which includes sweeping, mopping, tidying up server stations, and taking out trash.
• Provide excellent customer service to ALL guests, internal and external, through active engagement and positive attitude.
• Leading the service staff in guest service training.
• Communication with service staff as changes occur and offer support to smoothly implement transitions.
• Making self‑available to staff, providing regular performance feedback, and developing and encouraging growth.
• All employees must be flexible and assume other responsibilities and tasks as assigned by management and as management deems necessary; this means fulfilling all other duties as assigned, including filling in as a cashier to cover call ins and/or business needs.
• Flexible scheduling and willing to work nights, weekends, and holidays.
• Observes safety and security procedures; report potentially unsafe conditions; uses equipment and materials properly.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the resort.
• To remain in compliance with casino regulatory policies and procedures, employees are required to attend all necessary meetings and training facilitated by management.
• Complies with all sanitary and cleanliness requirements with Tribal, state and federal guidelines.
• Shall be required to read, implement and adhere to all NWCR Policies and procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, Food and Beverage Department policy and Procedure Manual.

Skills & Qualifications:

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or GED.
• ServSafe certified or be able to be ServSafe certified within first (90) days of employment.
• TIPS certified within the first 90 days of employment.
• Must be willing and able to pass a background check and other pre‑employment screenings as requested.

PREFERRED QUALIFICATIONS:

• Previous experience working in a restaurant or service industry.
• Ability to receive and maintain a Gaming License is required.

PHYSICAL REQUIREMENTS:

• Prolonged walking and standing for long periods of time – up to 90% of the time.
• Frequent bending and stopping.
• Ability to lift and carry up to 25 pounds.

Application:

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Must be able to pass a pre‑employment drug screen and applicable background checks related to the position if required.

PREFERENCE FOR HIRING:

• Parents/Legal Guardian of LVD Tribal member children and spouses of Tribal Members
• Other Native Americans
• All Others

Date Approved by LVD Gaming Commission:

Date of Approval by the Public Enterprise Finance Commission (PEFC): 12/03/2025

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.