Server

Northern Waters Casino Resort; Michigan; Hybrid; USD 9,600 - 12,000; Full time

Benefits offered by this job

Employee meals

Discounts

Paid holidays

Training programs

Health benefits after 90 days

Job summary

Northern Waters Casino Resort is seeking a Front of House Service Manager to oversee dining room service and ensure exceptional guest experiences. The role requires strong leadership, ServSafe certification, and ability to coordinate with kitchen and front-of-house teams.

Full-Time/Part-Time employment with competitive pay, opportunities for advancement, and a dynamic, high-volume environment. Must be able to work nights, weekends, and holidays as needed.

Qualifications

• High School Diploma or GED required.
• ServSafe certification required or must obtain within 90 days of employment.
• Must be able to pass background checks and pre-employment screenings.

Responsibilities

• Greet guests with a friendly demeanor and seat them as needed.
• Assist other servers with tables and refills during busy periods.
• Provide excellent table service by informing guests of specials and menu items.
• Check in with guests throughout meals to ensure satisfaction and needs are met.
• Communicate with guests, servers, cashiers, hosts, bussers and kitchen staff to ensure smooth service.
• Help avoid backups and keep service smooth for guests and staff.
• Set up dining areas, stock service areas, and prepare for shifts and large parties.
• Maintain cleanliness and sanitation across dining areas.
• Follow all regulatory policies and participate in required trainings.

Skills

ServSafe certification

Customer service

Communication

Flexibility with shifts

Education

High School Diploma or GED

Job description

SUPERVISOR: Front of House (FOH) Service Manager

EMPLOYMENT: Full-Time/Part-Time

PAY RATE: $7.00 - $8.50/Hour (Non-Exempt) D.O.E.

POSTED:August 12, 2025 DEADLINE: Until Filled

DESCRIPTION:

Provides guests with a memorable dining experience that will encourage them to return time and again. Represent the Food and Beverage Department by knowing all the food and beverage options and serving our guests with a positive and professional attitude.

Primary Responsibilities:

• Great guests with a friendly demeanor and seat them when required.
• Assist other servers with tables and offering beverages/refills when the restaurant is busy.
• Provides great table service by being personable and knowledgeable by informing guests of specials and featured items as well as thoroughly knowing all food and beverage menus.
• Check in with guests throughout their entire meal to ensure their needs and expectations are being met.
• Communicate with guests and fellow servers, cashiers, hosts, bussers, and all kitchen staff.
• Actively helps avoid any backups or speed bumps during service to make a smooth evening for the guests and staff.
• Roll silverware, set up food stations, set up dining areas, and prepare for the next shift or for large parties.
• Stock service areas with supplies such as but not limited to coffee, food, tableware, and linens.
• Prepare tables for meals by setting up linens, silverware, and glassware.
• Pre-clean tables following the completion of the meal to help the bussers maintain a clean and sanitary environment.
• Clean general areas throughout the restaurant with attention to the dining room which includes sweeping, mopping, vacuuming, tidying up server stations, and taking out trash.
• Fill salt and pepper shakers, sugar, cream, and condiments.
• Provide excellent customer service to guests, internal and external, through active guest engagement and a positive attitude.
• All employees must be flexible and assume other responsibilities and tasks as assigned by management and as management deems necessary; this means fulfilling all other job duties as assigned.
• Flexible with scheduling of shifts and willing to work nights, weekends, and holidays.
• To remain in compliance with Casino Regulatory policies and procedures, employees are required to attend all necessary meetings and training facilitated by Management.

Skills & Qualifications:

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or GED.
• ServSafe certified or be able to be ServSafe certified within first (90) days of employment.
• Must be willing and able to pass a background check and other preemployment screenings as requested.

PREFERRED QUALIFICATIONS:

• Previous experience working in a restaurant or service industry.
• Ability to receive and maintain a Gaming License is preferred; may be requested to apply for a license to be able to selfcash in position but not required if unable to obtain.

PHYSICAL REQUIREMENTS:

• Prolonged walking and standing for long periods of time – up to 90% of the time.
• Frequent bending and stopping.
• Ability to lift and carry up to 25 pounds.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Must be able to pass a pre-employment drug screen and applicable background checks related to the position if required.

PREFERENCE FOR HIRING:

Preference shall be given when it is established that the applicant meets the qualifications as stated in the job description. The following order shall be adhered to for hiring:

• Enrolled LVD Tribal Member
• Parents/Legal Guardian of LVD Tribal member children and spouses of Tribal Members
• Other Native Americans
• All Others

Date Approved by LVD Gaming Commission: 05/16/2023.

Date Approved by the Public Enterprise Finance Commission (PEFC): 08/29/2023.

Revised: 01/29/2019

Application:

Date Approved by LVDGaming Commission: 05/16/2023.

Date Approved by the Public EnterpriseFinance Commission (PEFC): 08/29/2023.

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.