Surveillance Observer

Paycom - ATS; Camp Verde (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Cliff Castle Casino Hotel is seeking a Surveillance Officer to monitor casino activities, document incidents, and support safety and service for guests and team members. The role requires careful observation, timely reporting, and strict adherence to internal controls and gaming policies.

Applicants should have at least one year of surveillance or related experience, with tribal gaming exposure preferred. Must be able to work all shifts, including weekends and holidays, and be eligible to work

Qualifications

• One year of experience in general surveillance, casino surveillance, law enforcement, or similar work requiring close observation.
• Experience in a Tribal gaming enterprise is preferred.
• Must be eligible to work in the U.S. and pass a drug test and background check.

Responsibilities

• Maintain adequate camera coverage and document all casino activities, incidents, and policy violations.
• Perform surveillance assignments, reviews, and reports as directed.
• Ensure observations are professional and timely.
• Take immediate actions on life-threatening or illegal incidents.
• Adhere to all gaming compact and internal controls policies.

Skills

Observation skills

Communication skills

De-escalation

Policy interpretation

Education

High School Diploma

Tools

CCTV systems

Job description

Job Details: Job Location: 555 W MIDDLE VERDE RD - CAMP VERDE, AZ, Position Type: Full Time, Education Level: High School, Salary Range: $18.00Hourly, Job Shift: Any, Job Category: General Business, POSITION SUMMARY: Observes and documents all activities and incidents on CCCH property to provide overall asset protection and optimum service and safety to Team Members and Guests.

ESSENTIAL DUTIES:

• Perform day-to-day operations of the Surveillance department which include Maintain adequate camera coverage and document all casino activities, mandatory observations, incidents, suspected illegal or irregular activities, and any violations of compact, internal controls, or departmental policies.
• Ensure observations are performed in a professional and timely manner.
• Ensure immediate actions are taken on any incident that is life-threatening or illegal.
• Perform surveillance assignments, reviews, and reports, as directed.
• Learn and recognize non-compliance with the Yavapai-Apache Nation and State of Arizona Gaming Compact, all CCCH Internal Controls, and departmental policies and procedures.
• Perform other duties, as assigned.

Qualifications:

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

Required Education: HS DIPLOMA Preferred Education: N/A

Work Experience:

• One (1) year of experience in general surveillance, casino surveillance, law enforcement, or other work experience requiring close observation of people required.
• Experience working in a Tribal gaming enterprise, preferred.
• Experience working in loss prevention, preferred.

Knowledge, Skills, and Abilities: The following are required:

• Good communication skills (verbal/written) to provide information, prepare brief but detailed descriptions/timelines of activities
• Ability to maintain professional composure under stress and deescalate tense situations
• Ability to evaluate circumstances and render sound decisions under stressful or tight deadlines
• Experience working with a variety of hardware and software
• Possess complete auditory acuity and have full color spectrum visual capabilities
• Ability to read, comprehend, and utilize complex policies, procedures, and instruction manuals to successfully perform job assignments

Professional Licenses & Certifications Requirements:

• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.