Lodge Housekeeper

Cliff Castle Casino Hotel; Camp Verde (AZ); On-site; USD 2,342,000 - 2,617,000; Full time

Job summary

Cliff Castle Casino Hotel is seeking a Full-Time Housekeeping Associate to maintain guest rooms and public areas, ensuring a clean, welcoming environment for guests at 555 W Middle Verde Rd, Camp Verde, AZ. The role requires attention to detail, reliable teamwork, and flexible hours including weekends.

Responsibilities include cleaning rooms, restocking amenities, handling linens, and promptly addressing guest requests.

Qualifications

• No prior work experience required.
• Eligible to work in the United States and pass a drug test and background check for an Arizona Gaming License.
• Must be 18 years of age or older and able to work all shifts, including weekends and holidays.

Responsibilities

• Clean and maintain guest rooms and assigned areas of the Hotel or Lodge, including floors, carpets, furniture, fixtures, glass, mirrors, appliances, bathrooms, and vanity areas.
• Strip beds and remake them with fresh linens; replenish towels, linens, amenities, and other guest room supplies.
• Remove trash and debris, empty wastebaskets and ashtrays, and transport trash and dirty linen to designated areas.
• Pack and deliver guest room amenities and supplies to hotel floors; stock and maintain linen rooms and supply rooms.
• Perform assigned floor care and area cleaning, including scrubbing, waxing, stripping floors, sweeping stairwells and parking lots, and cleaning rugs, carpets, upholstery, and draperies as needed.
• Respond promptly and professionally to guest requests, including delivering requested items such as blow dryers, irons, ironing boards, rollaway beds, extra towels, and other supplies.

Skills

Guest service

Attention to detail

Communication skills

Teamwork

Education

HS Diploma

Job description

Job DetailsJob Location: 555 W MIDDLE VERDE RD - CAMP VERDE, AZ 86322Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $17.00 HourlyJob Shift: AnyJob Category: Hospitality - Hotel

POSITION SUMMARY

Responsible for cleaning, maintaining, and stocking guest rooms and assigned areas of the Hotel or Lodge. This position ensures guest rooms, linen rooms, supply areas, and assigned public areas are clean, properly stocked, and maintained to provide a welcoming and comfortable guest experience.

ESSENTIAL DUTIES

• Clean and maintain guest rooms and assigned areas of the Hotel or Lodge, including floors, carpets, furniture, fixtures, glass, mirrors, appliances, bathrooms, and vanity areas.
• Strip beds and remake them with fresh linens; replenish towels, linens, amenities, and other guest room supplies.
• Remove trash and debris, empty wastebaskets and ashtrays, and transport trash and dirty linen to designated areas.
• Pack and deliver guest room amenities and supplies to hotel floors; stock and maintain linen rooms and supply rooms.
• Perform assigned floor care and area cleaning, including scrubbing, waxing, stripping floors, sweeping stairwells and parking lots, and cleaning rugs, carpets, upholstery, and draperies as needed.
• Respond promptly and professionally to guest requests, including delivering requested items such as blow dryers, irons, ironing boards, rollaway beds, extra towels, and other supplies.
• Inspect guest rooms and assigned areas for maintenance needs; assist with minor maintenance such as changing light bulbs and unplugging toilets, and report concerns requiring further attention to the Housekeeping Shift Supervisor.
• Report, properly tag, and deliver lost and found items to the Housekeeping Shift Supervisor for storage.
• Take responsibility for an assigned pass key during the shift and return it to the appropriate person at the end of the shift.
• Follow all safety, sanitation, and security procedures while maintaining a professional, courteous, and guest-focused attitude.
• Assist with special projects and perform other duties as assigned.

Qualifications

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

Required Education: N/APreferred Education: HS DIPLOMA

Work Experience: No prior work experience required.

Professional Licenses & Certifications Requirements: N/A

Knowledge, Skills, and Abilities

• Ability to follow verbal and written instructions.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and respect guest privacy.
• Ability to safely use cleaning supplies, tools, and equipment.
• Ability to respond to guest requests in a prompt, friendly, and professional manner.
• Ability to recognize and report maintenance, safety, or cleanliness concerns.
• Ability to provide excellent guest service in a welcoming and professional environment.

Additional Requirements

• Must be 18 years of age or older and available to work all shifts, including weekends and holidays.
• Must be eligible to work in the United States and pass a drug test and background check for an Arizona Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies, procedures, safety standards, and guest service expectations.
• Must provide exceptional guest service in a welcoming, friendly, and professional manner, aiming to exceed guest expectations through attentive service and prompt response and resolution.