Surveillance Agent

Casino Del Sol; Tucson (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Casino Del Sol is seeking a Surveillance/Compliance position to oversee regulatory requirements for Class II and III gaming operations in coordination with Tribal Gaming, Security, and law enforcement.

The role includes monitoring hotel and parking areas, maintaining surveillance logs, conducting preliminary investigations, and generating detailed reports to ensure compliance with the Pascua Yaqui Tribe/State of Arizona Gaming Compact and applicable laws.

Qualifications

• High school diploma or GED by hire date or within one year of start date.
• Minimum of 1 year of related full-time experience in gaming, investigations, law enforcement, or a regulatory environment.
• Must pass a pre-employment Math and Writing assessment with a minimum of 85% proficiency.
• Proficient with Microsoft Office Suite including Word and Excel.
• Must have valid Arizona driver’s license.
• Ability to work any shift, weekends, holidays, and special events as needed.
• Must be able to obtain and retain state certification and a valid gaming license/background check.

Responsibilities

• Initiates and monitors regulatory oversight of Class II and III gaming activities for compliance with tribal/state/federal laws.
• Monitors all areas of the gaming facility including hotel, parking garage, and parking lots with Tribal Gaming personnel, Security, and law enforcement.
• Monitors cash handling areas (Cage, Vault, Table Games, points of sale).
• Maintains Surveillance logs (daily, chain-of-custody, unusual activities).
• Conducts preliminary investigations to determine if a violation or crime occurred.
• Initiates detailed reports and audits via computer and surveillance software informing Tribal Gaming of incidents or suspected illegal activity.
• Performs other duties as assigned.

Skills

Knowledge of gaming procedures

Regulatory knowledge (NIGC/State/tribe

Surveillance systems (CCTV)

MS Office (Word/Excel)

Effective communication

Confidentiality in surveillance

Report writing

Mathematical computations

Video surveillance analysis

Regulatory interpretation

Education

High school diploma

Tools

MS Office

CCTV systems

Surveillance software

Video analytics

Job description

Duties and Responsibilities (specific areas, of responsibility, include but are not limited to):

• Initiates and monitors regulatory oversight of Class II and III gaming activities necessary for compliance with the Pascua Yaqui Tribe/State of Arizona Gaming Compact as well as federal, state, and tribal laws.
• Monitors all areas of the gaming facility to include hotel, parking garage, and parking lots in conjunction with Tribal Gaming personnel, Security, and law enforcement.
• Monitors all cash handling areas including, but not limited to Cage, Vault, Table Games, points of sale and other areas deemed necessary.
• Maintains Surveillance logs including, but not limited to daily, chain-of- custody and unusual, suspicious activities as, a result of use of surveillance and other such type of equipment.
• Conducts preliminary investigations to determine if a violation or crime has occurred.
• Initiates detailed reports and audits via computer and surveillance-related software informing Tribal Gaming of incidents or suspected illegal activity.
• Performs other duties as assigned.

Essential functions of the position:

• Must be able to work in a secured office environment, with internal/external team members.
• Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.
• Must be able to follow both verbal and written directions.
• Must be able to travel to other CDS properties, or any other events necessary for this specific role.
• Must have the ability to stand, or sit for an extended period of time.
• Must be able to reach, pull, kneel, squat, twist, and bend for duties.
• Must be able to watch monitors for an entire shift.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to operate office equipment, computers, telephones, and two-way radios.

Knowledge, Skills, and Abilities:

• Knowledge of gaming procedures and operational standards.
• Knowledge of National Indian Gaming Commission, State/Tribal laws, and regulations regarding Class II and III gaming operations.
• Knowledge of departmental policies and procedures within the gaming operations.
• Knowledge of table games and gaming practices to include the use of equipment and various surveillance devices.
• Knowledge and practical understanding of the use of security and communications systems including CCTV equipment, monitors, and two-way radios.
• Ability to interpret and apply NIGC, State and tribal laws and regulations, Minimum Internal Controls and Tribal Internal Control policies.
• Ability to prepare and maintain reports/records necessary for the regulatory enforcement the tribal/state gaming compact and ordinances.
• Ability to operate computers utilizing MS Office including Word and Excel.
• Ability to establish and maintain effective working relationships with Tribal Gaming office, Arizona Department of Gaming and Pascua Yaqui Law Enforcement and Fire personnel.
• Ability to understand and comprehend the use of surveillance systems.
• Ability to initiate written reports with well-organized structure, grammar, and punctuation.
• Ability to comprehend and understand mathematical computations.
• Ability to identify criminal activity utilizing video surveillance equipment.
• Ability to maintain strict confidentiality as related to surveillance operations.

Minimum Qualifications:

• High school or General Equivalency Diploma upon date of hire or must be able to obtain within one year of departmental start date.
• Minimum of One (1) year of related fulltime experience in gaming, investigations, law enforcement, or a regulatory environment.
• Must pass a pre-employment Math and Writing assessment test with a minimum of 85% proficiency.
• Computer proficiency with Microsoft Office Suite including Word and Excel.
• Must have a valid Arizona driver’s license.
• Must be able to work any shift, weekends, holidays, and special events as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain state certification and a valid gaming license/background check.

Preferred Qualifications:

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