Surveillance Investigator - Bossier

hub-livech; Louisiana (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Live! Casino & Hotel Brand is seeking a Surveillance Investigator to oversee real-time monitoring of operations at the Bossier location, investigating irregular activities and assisting in safeguarding assets.

The role requires attention to detail, proficiency with CCTV, and the ability to cooperate with team members and regulators. You will supervise surveillance staff, ensure compliance with gaming regulations, and coordinate with risk management to resolve incidents.

Qualifications

• Must be 21 years or older.
• Two (2) year associates or technical degree in a related fields or equivalent work experience in Security or Surveillance.
• Must be able to work in an environment with alcohol and smoking.
• Must be able to secure and maintain licensure as required by Louisiana Gaming Control Board or others.

Responsibilities

• Observe and investigate casino operations for irregular activities such as cheating or theft by team members and guests, using audio and video equipment.
• Monitor establishment activities to ensure adherence to state gaming regulations and company policies.
• Operate monitor room equipment.
• Report all violations and suspicious behaviors to supervisors, verbally and/or in writing.
• Complete proper reports and documentation as needed.
• Develop and implement surveillance department policies, procedures and processes.
• Supervises department team members on procedures for protecting casino assets and internal controls.
• Assist in the training of Surveillance Operators.
• Develop and maintain relationships with representatives of the State Gaming Agency.
• Work with Risk Manager to investigate risk claims.
• Meet with departmental management and leaders as necessary.
• Protect company assets.
• Other duties as assigned.

Skills

CCTV equipment

English proficiency

Customer service

Analytical thinking

Investigation & report writing

Problem solving

Concentration under pressure

Shift work

Regulatory knowledge

Education

Associate/technical degree in Security or related field

Job description

External Job Title

Surveillance Investigator - Bossier

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

The Surveillance Investigator has the responsibility for observation and investigation of Live! Casino in real time, previous events and potential actions and activities of guests, team members and others which may result in loss of assets inclusive of cash, tokens/chips, coupons and property. The Surveillance Investigator will also investigate and monitor actions to protect and limit if not eliminate company liability from lawsuits and litigation as well as Supervise Surveillance Team Members.

Responsibilities

Where You'll Make an Impact:

• Observe and investigate casino operations for irregular activities such as cheating or theft by team members and guests, using audio and video equipment.
• Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
• Operate monitor room equipment.
• Report all violations and suspicious behaviors to supervisors, verbally and/or in writing.
• Complete proper reports and documentation as needed.
• Develop and implement surveillance department effective investigative policies, procedures and processes.
• Supervises department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.
• Assist in the training of Surveillance Operators.
• Develop and maintain relationships with representatives of the State Gaming Agency.
• Work with Risk Manager to investigate risk claims.
• Meet with departmental management and leaders as necessary.
• Protect company assets.
• Other duties as assigned.

Skills to Help You Succeed:

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.
• Excellent customer service skills.
• Ability to analyze and interpret departmental needs and result.
• Experience with investigative and report writing responsibilities would be a plus.
• Ability to solve routine problems.
• Ability to maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressure.
• Ability to work all shifts on a rotating basis as designated.
• Willingness and ability to learn and understand gaming laws and regulations.

Qualifications

Must-Haves:

• Must be 21 years or older
• Two (2) year associates or technical degree in a related fields or equivalent work experience in Security or Surveillance within a comparable industry requiring knowledge and experience with sophisticated digital surveillance equipment.
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.