SURVEILLANCE AGENT (SWING)

Boyd-Gaming-Corporation; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Surveillance Agent to monitor casino operations, protect assets, and ensure compliance with gaming regulations. You will operate monitor room equipment, record incidents, and respond to control requests.

The role requires vigilance, strong math and reporting skills, and the ability to communicate effectively with colleagues and supervisors in a dynamic gaming environment.

Qualifications

• Knowledge of table games and their indicators.
• Strong math skills for surveillance and reporting.
• Clear and effective communication with team members.

Responsibilities

• Performs surveillance duties to ensure state and federal gaming laws and internal policies are followed.
• Provides security for slot equipment and monitors equipment for asset protection.
• Monitors jackpot and floor fill data in the SIS Computer system.
• Surveils the casino floor, parking areas, back-of-house spaces, and related facilities using video and electronic systems.
• Records gaming and security incidents via video documentation and logs.
• Observes and reports any gaming violations or thefts.
• Responds to requests from surveillance supervision and gaming control as needed.
• Maintains logs and writes reports as required.

Skills

Table games knowledge

Mathematics

Communication skills

Licensing & regulatory compliance

Age 21+

Education

High school diploma or equivalent

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Surveillance Agent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers and count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Observes and reports any and all gaming violations and/or thefts of property.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SISSystem to provide security for company assets and funds.
• Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participates in court actions relating to gaming violations.
• Learns and uses various card count systems.
• Learns all games in use at Belterra Casino Resort & Spa and all procedures and cheating indicators of such games.
• Maintains paper video logs and maintains logs per department and company procedures. Writes proper report as needed.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

Qualifications

• Knowledge of different table games.
• Effective mathematics and communication skills.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.