SURVEILLANCE AGENT (SWING)

Belterra Casino Resort; Florence (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Boyd Gaming Corporation in Indiana seeks a Surveillance Agent to perform surveillance duties, monitor the casino floor, slots, and back-of-house operations to ensure compliance with state and federal gaming laws.

You will operate monitor room equipment, document incidents, assist in investigations, and maintain logs. Strong math, communication, and integrity are essential; candidates must be 21+ and able to obtain required licenses.

Qualifications

• Knowledge of different table games.
• Effective mathematics and communication skills.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.
• These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

Responsibilities

• Performs surveillance duties to ensure state and federal gaming laws and policies are being followed in games, slots, cashiers and count rooms.
• Watches for gaming violations or theft and reports incidents.
• Operates monitor room equipment and SISSystem to provide security for assets and funds.
• Maintains video surveillance of the casino floor and surrounding areas.
• Records incidents on video and in logs; assists in investigations and court actions as needed.

Skills

Knowledge of casino games

Mathematical ability

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Surveillance Agent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers and count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Observes and reports any and all gaming violations and/or thefts of property.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SISSystem to provide security for company assets and funds.
• Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participates in court actions relating to gaming violations.
• Learns and uses various card count systems.
• Learns all games in use at Belterra Casino Resort & Spa and all procedures and cheating indicators of such games.
• Maintains paper video logs and maintains logs per department and company procedures. Writes proper report as needed.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

Qualifications

• Knowledge of different table games.
• Effective mathematics and communication skills.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.