Surveillance Agent I

Wind Creek Montgomery; Montgomery (AL); On-site; USD 22,000 - 33,000; Full time

Job summary

Wind Creek Montgomery is seeking a Surveillance Agent to observe and document activities across gaming and non-gaming operations, ensuring regulatory compliance and protecting assets. You will report findings and assist management in resolving guest or employee disputes.

The role requires vigilance, the ability to monitor CCTV feeds, and the capacity to communicate clearly in writing and verbally. Shift work includes nights, weekends, and holidays, with a focus on cameras, investigations, and

Qualifications

• High School diploma or GED required or currently enrolled and completing within 6 months.
• Must be 21 years of age or older.
• One year of related experience in casino gaming, CCTV, security, or investigations.
• Report writing; a report writing assignment will be administered prior to any interview.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Must have willingness and ability to work odd and irregular hours including nights, weekends, and holidays.
• Must have a Tribal Gaming License (or ability to obtain and maintain a license).
• Must be willing to work in a smoke environment.

Responsibilities

• Observes, documents, records, and reports regulatory or procedural violations.
• Monitors casino activity and reports findings.
• Utilizes surveillance cameras and equipment to identify and report suspicious activity.
• Trains in surveillance topics and casino procedures.
• Assists investigations when directed by management.
• Maintains security of designated areas and confidentiality of information.

Skills

Surveillance

CCTV

Report writing

Communication

Education

High School diploma or GED

Tools

CCTV systems

Surveillance software

Job description

Description

Job Overview 3pm 1130pm (Shift Subject To Change Based On Business Needs)

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
• Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
• Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
• Observes, documents, records, and reports regulatory or procedural violations
• Actively monitors casino activity and report findings
• Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
• Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
• Monitors specific processes to ensure compliance with cash handling regulations and procedures
• Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
• Maintains security of designated areas and the confidentiality of all relevant information
• Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
• Conducts special observations as directed by department management
• Assists with investigations when instructed by Director of Regulatory Compliance
• Performs other duties as assigned or directed

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of related experience in casino gaming, casino cash operations, CCTV, security, loss prevention, or investigations– required
• Report writing; a report writing assignment will be administered prior to any interview
• Demonstrated ability to communicate effectively both verbally and in writing
• Must possess a high level of maturity with the ability to self-manage
• Due to the dynamic nature of this position, job duties and responsibilities can change without notice
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.