Surveillance Agent I

Wind Creek Hospitality; Montgomery (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Wind Creek Hospitality seeks a Surveillance Agent to observe, document, and report on gaming and non-gaming activities, ensuring regulatory compliance and safeguarding assets. The role supports casino management in resolving guest and employee issues while maintaining security.

Shifts run 3pm–11:30pm with potential changes. Candidates must have at least a high school diploma, one year of relevant experience (security, CCTV, loss prevention), and the ability to obtain a Tribal Gaming License.

Qualifications

• High School diploma or GED required.
• Must be twenty-one (21) years of age or older.
• One (1) year of related experience in casino gaming, security, CCTV, or investigations.
• Ability to obtain Tribal Gaming License if required.
• Willing to work odd hours, including nights, weekends and holidays.

Responsibilities

• Observe, document, and report activities for gaming and non-gaming operations.
• Utilize surveillance cameras and equipment to identify suspicious activity.
• Assist casino management in resolving guest or employee disputes.
• Maintain compliance with regulatory requirements and procedures.
• Monitor restricted areas and ensure only authorized personnel enter.

Skills

Surveillance

CCTV monitoring

Security

Investigation

Education

High School diploma or GED

Tools

CCTV hardware

Surveillance software

Job description

Description

Job Overview: 3pm-11:30pm (Shift subject to change based on business needs)

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

Description

Job Overview: 3pm-11:30pm (Shift subject to change based on business needs)

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
• Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
• Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
• Observes, documents, records, and reports regulatory or procedural violations
• Actively monitors casino activity and report findings
• Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
• Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
• Monitors specific processes to ensure compliance with cash handling regulations and procedures
• Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
• Maintains security of designated areas and the confidentiality of all relevant information
• Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
• Conducts special observations as directed by department management
• Assists with investigations when instructed by Director of Regulatory Compliance
• Performs other duties as assigned or directed

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of related experience in casino gaming, casino cash operations, CCTV, security, loss prevention, or investigations- required
• Report writing; a report writing assignment will be administered prior to any interview
• Demonstrated ability to communicate effectively both verbally and in writing
• Must possess a high level of maturity with the ability to self-manage
• Due to the dynamic nature of this position, job duties and responsibilities can change without notice
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.