Security Supervisor (Bilingual)

Magic City Casino; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Wind Creek Hospitality in Florida is seeking a Security Supervisor to oversee casino, hotel and property security, ensuring guest and employee safety while managing incident responses and access control. This role requires strong communication skills in English and Spanish and the ability to work nights, weekends, and holidays.

Responsibilities include patrolling, handling incidents, enforcing policies, coordinating with security teams, and providing customer service to guests.

Qualifications

• Must be able to communicate effectively in English and Spanish.
• Must be able to stand and/or walk for the entire shift.
• Willing to work odd hours, nights, weekends and holidays.
• Must have a valid driver’s license.

Responsibilities

• Provides security and control of casino, hotel and property assets
• Performs general Security patrols
• Provides medical assistance as required
• Responds to incidents involving guests
• Checks identification, prevents theft and controls crowds
• All aspects of guest and employee safety
• Verifies gaming machine access; Verifies gaming machine pay outs
• Provides Key Control and Radio communications
• Escorts team members and guests
• Provides guest service and head counting
• Reports employee violations of established policies and procedures.
• Communicates emergency procedures via radio communications
• Patrols entrance/exit doors and parking lots
• Provides security at special events
• Drives company vehicles and shuttles
• Other job duties as assigned

Skills

Bilingual English/Spanish

Verbal and written communication

Stand/walk for shift

Education

High School diploma or GED

Job description

Description

Job Overview

The Security Supervisor is responsible for the security, safety of the guests, employees and visitors. The Security Supervisor is also responsible for the security and control of the casino’s property and its assets. This position involves a high level of guest contact and customer service, and may involve handling problem guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Schedule

Wind Creek Hospitality Security Teams operate 24 hours a day/7 days a week. Days/shifts are assigned to meet the needs of the organization, and are subject to change to meet the needs of the organization. Positions include week-end and holiday shifts.

Duties And Responsibilities

• Provides security and control of casino, hotel and property assets
• Performs general Security patrols
• Provides medical assistance as required
• Responds to incidents involving guests
• Checks identification, prevents theft and controls crowds
• All aspects of guest and employee safety
• Verifies gaming machine access; Verifies gaming machine pay outs
• Provides Key Control and Radio communications
• Escorts team members and guests
• Provides guest service and head counting
• Reports employee violations of established policies and procedures.
• Communicates emergency procedures via radio communications
• Patrols entrance/exit doors and parking lots
• Provides security at special events
• Drives company vehicles and shuttles
• Other job duties as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED -preferred
• Must be twenty-one (21) years of age or older –required.
• Two (2) year law enforcement, military, or other security capacity- required
• OR Two (2) year of experience in a front of the house position- required
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish-required
• Must complete Title 31 training as required as a condition of employment
• Must successfully pass job interview.
• Must be able to stand and/or walk for entire shift
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles
• Must have a State Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

Source: Hospitality Online