Player Development Coordinator

ilani, Inc.; Ridgefield, Northern (WA, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

ilani is seeking a detail-oriented team member to support the Player Development area, handling scheduling, office duties, and promotional activities. The role emphasizes guest service and collaboration across departments, in a dynamic casino environment.

The ideal candidate will have an associate degree or equivalent, strong communication skills, and experience with Excel/PowerPoint, with willingness to work in a smoking environment and adhere to health and safety measures.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Excellent interpersonal and written/verbal communication skills.
• Strong Microsoft Excel, Word and PowerPoint proficiency.
• Ability to handle multiple mission-critical projects concurrently.
• Willingness to work in a smoking environment and adhere to safety measures.

Responsibilities

• Promotes superior guest service.
• Create and maintain staffing schedules for the Player Development department.
• Maintain department checkbook.
• Proofread all work before submission.
• Assist with office duties including labels and promotional materials.
• Provide operational support during marketing, promotions and events.
• Coordinate with vendors for marketing development, reporting and invoicing.
• Assist in VIP Services and Casino Host reporting using specialized tools.
• Maintain a clean, positive work environment and staff morale.
• Ensure compliance with WA State and CTGC gaming regulations.

Skills

Interpersonal skills

Written & verbal communication

Team player

Organizational skills

Multitasking

Self-directed

Excel

Word

PowerPoint

Smoking environment experience

Education

Associate degree

Tools

Stratton-Warren

Job description

Pledge for Success

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Responsibilities include but are not limited to processing paperwork related to departmental budgeting and financials. Will also include direct interactions with guests via phone or in-person related to customer service feedback, promotional activity, etc.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Responsible for creating and maintaining the staffing schedule for player development department.
• Maintains department checkbook.
• Proofreads all work before submitting.
• Sorts and distributes all office mail.
• Sets up and maintains files for all team members in the Player Development division.
• Assists with office duties, including but not limited to, making labels and follow up material in preparation for or following promotional/Player Development activities.
• Duties entail operational support and oversight during all marketing, promotion, and special event functions.
• Communicates with appropriate vendors and partners regarding marketing development, reporting and invoicing.
• Responsible for assisting in the reporting of VIP Services and Casino Host teams, utilizing specialized reporting tools.
• Maintains a clean and neat work area and encourages staff by creating a positive work environment.
• Process includes adhering to accounting and WA State and CTGC gaming regulations.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications

• Associate degree and/or an equivalent combination of education and experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Intermediate skills in Excel, Word and PowerPoint.
• Self-directed and capable of handling multiple mission-critical projects simultaneously.
• Must have excellent written and verbal communications skills.
• Ideal candidate will be an effective communicator work works well as part of a team.
• Outstanding organizational skills.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications

• Casino experience.
• Proficient in Stratton-Warren.

Work Shift

Any (United States of America)

Wages

This role offers a starting wage of $19.94 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.