Player Development Coordinator

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 23,000 - 32,000; Full time

Job summary

ilani is seeking a detail-oriented professional to manage paperwork for departmental budgeting and financials, while also handling customer service inquiries by phone or in person.

You will contribute to a positive workplace culture, coordinate staff schedules for Player Development, and support marketing and event functions with vendors. Strong communication and organizational skills are essential.

Qualifications

• Associate degree or an equivalent combination of education and experience.
• Excellent interpersonal skills with ability to foster a supportive team environment.
• Intermediate skills in Excel, Word and PowerPoint.
• Self-directed and able to handle multiple mission-critical projects.
• Excellent written and verbal communications skills.
• Effective communicator who works well as part of a team.
• Outstanding organizational skills.
• Willingness to work in a smoking environment.
• Able to adhere to company health and safety measures.

Responsibilities

• Promotes superior guest service.
• Maintain and perpetuate a positive culture per Spirit of Tâlícn and ilani values.
• Create and maintain staffing schedule for the Player Development dept.
• Maintain department checkbook.
• Proofread all work before submission.
• Sort and distribute office mail.
• Set up and maintain team member files.
• Assist with office duties for promotions and activities.
• Provide operational support during marketing and events.
• Coordinate with vendors on marketing development and invoicing.
• Assist reporting for VIP Services and Casino Host teams using reporting tools.
• Keep work area clean and positive for staff.

Skills

Interpersonal skills

Excel

Word

PowerPoint

Written communication

Verbal communication

Team collaboration

Organizational skills

Multi-tasking

Education

Associate degree

Tools

Stratton-Warren

Job description

Pledge for Success

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Responsibilities include but are not limited to processing paperwork related to departmental budgeting and financials. Will also include direct interactions with guests via phone or in-person related to customer service feedback, promotional activity, etc.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Responsible for creating and maintaining the staffing schedule for player development department.
• Maintains department checkbook.
• Proofreads all work before submitting.
• Sorts and distributes all office mail.
• Sets up and maintains files for all team members in the Player Development division.
• Assists with office duties, including but not limited to, making labels and follow up material in preparation for or following promotional/Player Development activities.
• Duties entail operational support and oversight during all marketing, promotion, and special event functions.
• Communicates with appropriate vendors and partners regarding marketing development, reporting and invoicing.
• Responsible for assisting in the reporting of VIP Services and Casino Host teams, utilizing specialized reporting tools.
• Maintains a clean and neat work area and encourages staff by creating a positive work environment.
• Process includes adhering to accounting and WA State and CTGC gaming regulations.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications

• Associate degree and/or an equivalent combination of education and experience.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Intermediate skills in Excel, Word and PowerPoint.
• Self-directed and capable of handling multiple mission-critical projects simultaneously.
• Must have excellent written and verbal communications skills.
• Ideal candidate will be an effective communicator work works well as part of a team.
• Outstanding organizational skills.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications

• Casino experience.
• Proficient in Stratton-Warren.

Work Shift

Any (United States of America)

Wages

This role offers a starting wage of $19.94 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.