Surveillance Agent - FT

Hollywood Casino Toledo; Toledo (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Hollywood Casino Toledo is seeking a Surveillance Officer to monitor gaming areas and respond to incidents. You will learn all games, observe for cheating indicators, and maintain detailed reports. The role requires basic math, computer literacy, and the ability to move throughout the casino floor.

Strong vision and physical mobility are essential, with on-the-job training provided. The position involves coordinating with surveillance and other departments to ensure game integrity and safety for

Qualifications

• High school diploma or equivalent required.
• Must be able to perform basic mathematical and computer functions.
• Proficiency in Microsoft Excel, Access and Word.
• Knowledge of different table games helpful.
• Ability to observe and identify suspected cheaters with 20/20 vision.
• Physically mobile with capacity to push, pull, carry and lift up to 25 lbs.

Responsibilities

• Observing and reporting gaming violations and thefts of company property.
• Operating monitor room equipment and basic computer functions.
• Participating in court actions related to gaming violations.
• Learning and using two card count system.
• Learning all games and cheating indicators used in the venue.
• Writing proper reports in a timely manner.
• Responding to surveillance supervision and gaming control requests.
• Assisting other departments as needed.

Skills

Basic math skills

Computer literacy

Observation of cheating indicators

Mobility and stamina

Vision 20/20 (corrected)

Ability to work around all areas

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Observing and reporting any and all gaming violations and/or thefts of company property
• Operating monitor room equipment, including basic computer functions
• Participating in court actions relating to gaming violations
• Learning and using two card count system
• Learning all games in use and all procedures and cheating indicators of such games
• Writing proper reports as needed in a timely manner
• Responding to surveillance supervision and gaming control requests
• Responding to requests of all other departments when necessary

BRING US YOUR BEST.

• High school diploma or equivalent
• Ability to perform basic mathematical and computer functions
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Knowledge of different table games
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision
• Ability to effectively and efficiently move around all work areas
• The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer