Surveillance Agent

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

800_ilani Cowlitz Tribal Gaming Authority seeks a surveillance-focused professional to observe gaming and property activity across cashiering, slot operations, and count rooms. You will utilize CCTV systems to identify irregular activity, document findings, and report to appropriate channels.

The role requires strong observational skills, the ability to work in a controlled environment, and willingness to work varied shifts within the casino setting on the Cowlitz Reservation in Ridgefield,

Qualifications

• High School Diploma or GED required.
• Strong interpersonal and written communication skills.
• Ability to learn and demonstrate proficiency in surveillance camera operation.
• Must be willing to work in a smoking environment.

Responsibilities

• Promotes superior guest service
• Maintains and perpetuates a positive organizational culture according to Spirit of Tal̂icn and ilani values
• Utilizes surveillance equipment to respond to, identify and record questionable activities
• Digitally records activities in the casino, count rooms, slots booths, cashier cages, and back of house areas, and reports all illegal and unusual activity
• Completes training on an ongoing basis
• Maintains confidentiality of sensitive information
• Performs other duties as assigned

Skills

Interpersonal skills

Team orientation

Observation skills

Camera operation

Hand-eye coordination

Education

High School Diploma or GED

Tools

CCTV systems

Surveillance equipment

Job description

Pledge for Success:

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Observes all gaming and property activity including but not limited to, cashiering operations, slot operations, cash handling, and count rooms.

Primary Duties and Responsibilities:

• Promotes superior guest service
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Utilizes the necessary surveillance equipment to respond to, identify and record questionable activities
• Digitally records activities in the casino, count rooms, slot booths, cashier cages, and back of house areas, and reports all illegal and unusual activity
• Completes training on an ongoing basis
• Maintains confidentiality of sensitive information
• Performs other duties as assigned

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD)
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment. Candidate is open and receptive to learning new methods.
• Must possess strong reading, listening, writing, and visual skills and hand-eye coordination.
• The ability to effectively learn and demonstrate proficiency in surveillance camera operation is required.
• Must be able to observe and report in an objective manner.
• Ability to work in a secluded, enclosed environment for extended periods of time.
• Must be able to work various shifts and flexible hours.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Work experience in surveillance, investigations, or gaming industry.
• CCTV experience.
• *Due to the sensitive nature of the Surveillance position, transfer options may be limited to other departments.

Work Shift:

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.