Surveillance

ADP; Bishop (CA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

Wanaaha Casino in Bishop, CA is seeking Surveillance Agents to monitor gaming activities and protect casino assets, staff, and patrons. The role emphasizes observation, reporting, and adherence to internal controls and gaming regulations.

Ideal candidates will have a High School Diploma or GED, be 21+, and comfortable operating CCTV equipment, radios, and multiple monitors. Training will cover house rules for games and all surveillance procedures.

Qualifications

• High School Diploma or GED.
• Must be at least 21 years of age.
• Ability to learn casino game rules and procedures.
• Excellent written reports and grammar.
• Able to work varied shifts including nights.
• Able to pass background check and drug test.

Responsibilities

• Conducts and completes Observation Reports for violations and summarizes investigations into logs.
• Maintains video/audio surveillance across gaming areas and escorts as needed.
• Dispatches Security personnel to areas and monitors during emergencies.
• Monitors adherence to Internal Controls and Title 31 requirements.
• Documents irregularities with footage and reports for investigations.
• Answers phones/radios and maintains clean work areas.
• All other duties as assigned by management.

Skills

Observation

Report writing

Surveillance systems

Team communication

Education

High School Diploma or GED

Tools

CCTV systems

Video surveillance

Security radios

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Bishop, CA, US

POSITION SUMMARY

Surveillance Agents are responsible for the daily on-going monitoring, observation and protecting all Wanaaha Casino operations, while ensuring the security and integrity of casino assets, staff and patrons, by utilizing all Surveillance equipment and floor observations. The Team Member's sole responsibility is to observe and report. The Team Member must perform all duties in accordance with the internal policies, procedures, and controls, as well, as applicable laws and gaming regulations.

Indian Preference:

The Bishop Paiute Tribe's Wanaaha Casino is an Equal Opportunity Employer within the confines of the Indian Preference Act and the Bishop Paiute Tribal Employment Rights Ordinance No. 1992-01 (as amended on June 28, 2012) and the Indian Self Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws.

ESSENTIAL DUTIES

• Conducts and completes detailed Observation Reports for any violations of the Employee Handbook, Compact or Departmental Internal Controls and summarizes their investigations into Database Daily Logs.
• Prepares Observation Reports for significant events.
• Maintains video/audio surveillance of gaming activities and Security escorts using multiple monitors. These functional areas include, but are not limited to, Casino Table Games, Bingo, Cashier Cage, Video Slot machines, storage locations, Vault, entrances, outdoor grounds, parking lots, stairs and open common areas.
• Maintains a good working knowledge of the house rules for each game offered.
• Monitors Gaming Drop and Count Process as well as Emergency Drops.
• Dispatches Security personnel to areas as needed, and monitors Security personnel during medical or emergency situations as well as ID or Welfare Checks.
• Maintains communication and radio contact with Security personnel, Casino Managers, and other Surveillance personnel as assigned.
• Monitors for adherence to Internal Controls and Title 31 requirements.
• Monitors the Casino and associated areas, including patron and Team Members via close circuit television and via direct observation to ensure compliance with law, regulations, policies and procedures.
• Reports any irregularities to a Supervisor.
• Documents illegal activities with footage, Observation Reports and other evidence to assist in investigations.
• Routine Surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals, and acting as a support unit to other departments in relation to the protection of company assets.
• Monitors the Alcohol Sweep.
• Answers phone, communication devices, and two-way radio.
• Contributes to a team effort and accomplishes results as required.
• Responsible for cleaning and sanitizing work areas.
• All other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND EXPERIENCE

• High School Diploma or G.E.D.
• Must be at least 21years of age or older.
• Basic computer skills preferred.
• Ability to perform basic mathematical problems quickly and accurately.
• Must have the ability to learn, or possess the prior knowledge, of all casino games, as well as casino related department procedures and various Federal, State and Tribal regulations.
• Ability to draft written reports writing skills, detail-oriented, proper grammar, and spelling - final reports must be admissible in court.
• Perform assigned tasks under limited supervision or work well alone or within a team.
• Follow written and verbal instructions.
• Must have the ability to see problems and avoid situations that could be deemed to be illegal or represent a safety hazard to fellow Team Members or patrons.
• Must be willing to learn how to operate all Surveillance equipment with a high degree of skill, including but not limited monitors, computers, controllers, cameras, and digital recording devices.
• Ability to speak clearly, understand radio transmissions, and operate assigned equipment when necessary
• Ability to make quick decisions under stressful conditions.
• Ability to perform repetitive duties over long periods of time.
• Ability to visually observe and discern screen images and make recommendations.

Other Requirements

• Ability to maintain confidentiality in all matters.
• Must be detailed oriented.
• Visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, or to make general observations of facilities, patrons, and Team Members. Use close, distance, peripheral vision, and depth perception.
• Ability to process information effectively, to learn new materials and identify and define problems and to make decisions is required.
• An excellent appearance is required and must always be in proper business attire and always be friendly.
• Must be able to work various schedules, on an as-needed basis; as work schedules could vary and will involve day, evening, or nighttime hours during the week and/or on weekends.
• Ability and willingness to attend additional training is required.
• Must meet requirements to qualify for a Bishop Paiute Gaming License. Must pass an extensive background check.
• Must pass a pre-employment drug test.

PHYSICAL DEMANDS

To perform this job successfully; the Team Member must be able to perform each essential duty satisfactorily. The demands described here are representative of those an employee encounters while performing the essential functions of the job.

• While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Typically, the individual will be housed in an office environment.
• Sitting at a desk/workstation for the duration of the shift.
• The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl.
• The team member must occasionally lift and/or move up to 25 pounds.