Surgical Support Specialist

Acero Precision, Inc.; Chester (Delaware County); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Employer-paid medical plan

Group life insurance

401k with employer match

PTO

6 paid holidays

Relocation assistance

Paid training for certifications

100% paid uniform

Job summary

Altus Spine in West Chester, PA seeks a Surgical Support Specialist to become the go-to expert on surgical systems, providing in-room support and hands-on OR training. The role includes coordination of equipment, collaboration with hospital staff, and ongoing surgeon relationship management.

The position offers a path for career growth in a state-of-the-art facility with competitive pay, and a culture focused on quality and collaboration.

Qualifications

• Bachelor’s degree or 2–3 years of equivalent relevant experience.
• 2–3 years of Operating Room experience.
• 1-3 years of customer-facing experience, ideally in a clinical, sales, or technical support capacity.
• Prior experience in the medical device industry is preferred, especially in surgical or implantable products.
• Valid Driver’s License & Hospital Credentialing.
• In-Office Presence: on-site at Altus Spine corporate office.

Responsibilities

• Be the Expert: become the go-to authority on Altus Spine surgical systems in clinical use and technical functionality.
• Train and Educate: provide hands-on OR staff and SPD training on system usage, cleaning and maintenance.
• Support in the OR: offer in-the-room support during surgical procedures to ensure seamless use of systems and instruments.
• Manage Logistics: coordinate equipment inventory, restock supplies, and inspect systems for every surgery to be fully equipped.
• Collaborate & Communicate: work cross-functionally with internal teams and hospital staff to plan and deliver surgical solutions.
• Build Surgeon Relationships: develop and maintain strong partnerships with client surgeons.
• Be a Key Liaison: interface with internal departments and external partners including executives to ensure alignment.
• Support Business Development: assist with onboarding, post-trial follow-ups, and account management to drive growth.
• Identify New Opportunities: reach out to potential users to understand orthopedic equipment needs and decision processes.

Skills

Customer service

Time management

Organization

Communication

Independence

Education

Bachelor’s degree or experience

Job description

Now Hiring: Surgical Support Specialist Location: West Chester, PA
Company: Altus Spine

Salary Information: $70,000 – $120,000

Altus Spine—a global leader in spinal implant innovation is hiring in West Chester, PA.

At Altus Spine in West Chester, PA, offers an extensive portfolio of surgical systems to facilitate minimally invasive surgery (MIS), complex spine correction, and degenerative procedures. Continuous development and dedication to delivering inventive solutions and quality by design drives Altus’ commitment to the medical community. We invite you to enjoy competitive pay, a state-of-the-art facility, work/life balance, career growth, and a collaborative team culture.

What you will receive

• 100% Employer Paid Medical Plan
• Group Life Insurance
• 401k retirement plans with employer match
• Personal Time Off (PTO)
• 6 Paid Holidays
• Relocation Assistance
• Investing in you: paid training for certifications and licenses
• 100% Paid Uniform

Work in a state-of-the-art facility with cutting-edge tech

Career growth opportunities from day one

If precision is your passion and excellence is your standard, it’s time to join a company where quality is more than a goal — it’s our way of life.

What You'll Do (Day to Day Job Duties)

• Be the Expert: Become the go-to authority on all Altus Spine surgical systems—both in clinical use and technical functionality.
• Train and Educate: Provide hands-on training to Operating Room (OR) staff and Sterile Processing Department (SPD) teams on proper system usage, configuration, cleaning, and maintenance.
• Support in the OR: Offer in-the-room support during surgical procedures to ensure seamless use of our systems and instruments.
• Manage Logistics: Coordinate surgical equipment inventory, restock supplies, inspect systems, and work with hospital departments to ensure every surgery is fully equipped and on schedule.
• Collaborate & Communicate: Work cross-functionally with internal teams and hospital staff to plan, prioritize, and deliver surgical solutions effectively.
• Build Surgeon Relationships: Develop and maintain strong, trusted partnerships with client surgeons to support their ongoing success.
• Be a Key Liaison: Interface with internal departments and external partners—including high-level executives such as CEOs, presidents, and VPs—to ensure alignment and smooth operations.
• Support Business Development: Assist with new customer onboarding, post-trial case follow-ups, and account management to help drive growth alongside the sales and marketing teams.
• Identify New Opportunities: Reach out to potential users to understand orthopedic equipment needs, approval processes, and key decision-makers.

What You Bring (Qualifications)

To be successful in this role, candidates must meet the following requirements:

• Education & Experience:
  • Bachelor’s degree or 2–3 years of equivalent relevant experience
  • 2–3 years of Operating Room (OR) experience
• 1-3 years of customer-facing experience, ideally in a clinical, sales, or technical support capacity.
• Prior experience in the medical device industry is preferred, especially in surgical or implantable products.
• Valid Driver’s License & Hospital Credentialing:
  Must possess a valid driver’s license and maintain current credentialing for hospital access at all facilities where Altus Spine operates.
• In-Office Presence:
  When not supporting surgeries in the field, you are expected to work on-site at our Altus Spine corporate office.

Preferred Qualifications:

• Advanced knowledge of spine anatomy
• Background in the medical device industry is a plus

Skills and Competencies

• Must possess excellent customer service skills, attention to project detail and the development of alternative plans to ensure satisfactory deliver of supplies, material, and equipment in accordance with contract terms.
• Effective verbal, written, and client management skills
• Strong time management and organization skills
• Ability to work accurately and effectively under tight deadlines
• Ability to Work independently as well as with teams
• Ability to demonstrate good common sense and sound judgement
• Ability to maintain confidentiality

Altus Spine is proud to be an Equal Opportunity Employer. Altus Spine does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.