Surgical Services Scheduler - Urology

Hartford HealthCare; Bridgeport (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Education

Health benefits

PTO

Referral program

Wellness programs

Discounts on services/products

Flexible scheduling

401K with match

Tuition reimbursement

Job summary

Hartford HealthCare Medical Group is seeking a skilled Scheduler to coordinate hospital-based procedures and surgeries in alignment with physician orders and insurance requirements.

You will ensure all necessary paperwork and tests are completed, communicate clear pre- and post-surgery instructions to patients, and manage insurance authorizations using EPIC. Strong organizational skills and healthcare experience are essential.

Qualifications

• Three years of experience in a healthcare setting is required.
• Knowledge of medical and insurance terminology, CPT and ICD-10 coding.
• Computer skills; experience with practice management software preferred.
• Excellent organizational skills and attention to detail.
• Ability to communicate in other languages is highly desirable.

Responsibilities

• Schedule hospital-based procedures and surgeries per physician orders and insurance requirements.
• Ensure all paperwork and required tests are completed prior to surgery and communicate instructions to patients.
• Maintain and document in EPIC for insurance authorizations and updates; coordinate with hospital staff.

Skills

Healthcare experience

Insurance terminology

Computer skills

Languages (desirable)

Job description

Location Detail: 2660 Main St Bridgeport (10438)

Shift Detail: Monday - Friday

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician‑led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

At Hartford HealthCare Medical Group We Offer

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Collaborative and supportive environment with state of the art equipment
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

Job Summary

Responsible for scheduling hospital‑based procedures/surgeries in accordance with physician’s orders and insurance requirements, ensuring all necessary paperwork and required tests needed prior to surgery are accurately completed, and clearly communicated pre‑ and post‑surgery instructions to patients. Ensures reconciliation of all dropped charges to ensure they match authorized procedures and escalates to appropriate parties, if necessary. Responsible for maintaining and managing resources, including insurance portal access, and provides consistent documentation in EPIC to support the obtained insurance authorization. Communicates changes in payer and or federal regulatory guidelines to their manager, pharmacy staff, providers and other clinical departments, as applicable.

• Communicates with patient to provide pre‑ and post‑surgery instructions, and obtains completed consent forms and required tests or preparations needed prior to surgery. Prepares and distributes surgery packets to patients. Keeps physician and clinical staff informed regarding pre‑op testing and maintains updated documentation and charts available for physician review. Coordination with hospital staff for scheduling according to assigned block time and collaboration with hospital teams for inpatient case coordination and add‑ons.
• Ensures necessary H&P, surgical clearance, blood work and other patient tests are completed. Scans all necessary clinical documents.
• Contacts insurance company to obtain pre‑certification of surgeries based on booking sheet and documents in chart. Responsible for maintaining and obtaining all surgical authorizations. Updates surgical authorizations with changes related to booked cases.

Qualifications

• Three years of experience in a healthcare setting required.
• Knowledge of medical and insurance terminology, CPT and ICD‑10 coding
• Computer skills; experience with practice management software preferred
• Exceptional organization skills and attention to detail
• Ability to communicate in other languages is highly desirable