Patient Service Coordinator - Urology

Hartford HealthCare; Bridgeport (CT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Career growth

Education and training

Benefits package

Generous PTO

Referral bonus program

Wellness programs

Employee discounts

Supportive culture

Awards & recognition

Flexible scheduling

Compensation

401K with company match

Clinical specialty opportunities

Job summary

Hartford HealthCare Medical Group in Bridgeport and Fairfield Urology offices seeks a friendly Front Desk/Patient Services representative to support patient access and scheduling. You will greet patients warmly, register arrivals, answer calls, and coordinate appointments while helping ensure a smooth patient experience across multiple teams.

Ideal candidates possess a high school diploma, strong communication, basic MS Office skills, and a patient-centric attitude in a fast-paced medical office

Qualifications

• Provide outstanding customer service and promote a positive patient experience.
• Warmly greet and register arriving patients.
• Answer calls promptly, assess urgency, and direct appropriately.
• Schedule new patient appointments and share preparation requirements.
• Review daily appointment confirmations for accuracy and communication.
• Collect co-payments and explain billing policies to patients.
• Maintain a clean, welcoming waiting area throughout the day.

Responsibilities

• Greet patients and register them accurately.
• Handle incoming calls and triage to the right team.
• Schedule and confirm patient appointments, including new visits.
• Collect payments and explain billing policies to patients.
• Keep reception area and waiting room orderly and comfortable.

Skills

Customer service

Verbal communication

Teamwork

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Epic

Job description

Location Detail: 2660 Main St Bridgeport (10438)

Shift Detail: Monday - Friday

Be the Best at Getting Better. Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Summary

This role requires coverage at the Bridgeport and Fairfield Urology offices bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Includes But Is Not Limited To

• Responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience.
• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment by maintaining a clean waiting room, actively removing trash and keeping magazines current at the start of each session and throughout the day.

Qualifications

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!