Ophthalmology Clinic Patient Support Specialist

Davis Eye Center; Mishawaka (IN); On-site; USD 34,000 - 45,000; Full time

Job summary

Davis Eye Center in Mishawaka, IN seeks a Surgical Services Patient Support Specialist to float between departments—optician, front desk, and technician—supporting patients throughout their visit. This role values adaptability and a willingness to learn new skills across clinic areas.

The position emphasizes patient care, clear communication, and privacy, with training provided for optical and clinical processes as needed.

Qualifications

• Strong communication, organization, and customer service skills.
• Comfort learning clinical and optical processes.
• Experience in healthcare, ophthalmology, optical, or a patient-facing role is helpful; training will be provided.

Responsibilities

• Welcome patients, answer questions, schedule appointments, and maintain accurate patient information at the front desk.
• Assist patients with optical needs, including frame selection and other optician duties after training.
• Support technicians with patient preparation, testing, and clinic flow after training.
• Move between the three departments based on daily patient and staffing needs.
• Communicate clearly with patients and coworkers while protecting patient privacy.

Skills

Communication

Organization

Customer service

Job description

Davis Eye Center in Mishawaka, IN seeks a Surgical Services Patient Support Specialist to float between departments—optician, front desk, and technician—supporting patients throughout their visit. This role values adaptability and a willingness to learn new skills across clinic areas.

The position emphasizes patient care, clear communication, and privacy, with training provided for optical and clinical processes as needed.