Surgical Services Manager — Lead Patient Care & Operations

Freeman Health System; Freeman (WV); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

Wellness program and PTO

Job summary

Freeman Health System in the United States seeks a Director of Perioperative Services to lead PAAC, Preop, OR and PACU operations, driving operational excellence and patient experience.

You will collaborate with physicians, nursing leadership, anesthesia, and ancillary teams to redesign processes, monitor KPIs, and promote accountability and continuous improvement. Requires Missouri RN license or compact-state license and strong leadership capabilities.

Qualifications

• Current Missouri Registered Nurse license or compact-state RN license.
• Experience leading surgical services and multidisciplinary teams.
• Strong change management and process-improvement skills.

Responsibilities

• Provides operational and clinical leadership for PAAC, Preop, Main Operating Room, and PACU.
• Leads change management initiatives across the surgical continuum to support strategic and operational priorities.
• Serves as a champion for continuous process improvement utilizing evidence-based practices and data-driven decision making.
• Identifies, prioritizes, and leads multidisciplinary improvement initiatives designed to enhance patient experience, quality outcomes, and employee engagement.
• Analyzes patient experience feedback, quality metrics, employee engagement data, and operational performance indicators to develop sustainable action plans.
• Promotes a culture of accountability, innovation, teamwork, and continuous improvement.
• Leads efforts to improve patient throughput, reduce delays, eliminate waste, and optimize workflow efficiencies while maintaining patient safety and quality standards.
• Collaborates with physicians, anesthesia providers, nursing leadership, and ancillary departments to redesign processes that improve access, patient flow, quality outcomes, and service excellence.
• Develops and monitors key performance indicators related to patient experience, employee engagement, quality outcomes, financial stewardship, and operational effectiveness.

Job description

Freeman Health System in the United States seeks a Director of Perioperative Services to lead PAAC, Preop, OR and PACU operations, driving operational excellence and patient experience.

You will collaborate with physicians, nursing leadership, anesthesia, and ancillary teams to redesign processes, monitor KPIs, and promote accountability and continuous improvement. Requires Missouri RN license or compact-state license and strong leadership capabilities.