Surgical Services Manager: Drive Operational Excellence

Freeman Health System; Street (MD); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement with employer match

Wellness program

PTO / Flex time off

Job summary

Freeman Health System in Missouri seeks an experienced nursing leader to plan, implement, direct, coordinate and evaluate clinical operations across the continuum of surgical care. This role drives patient experience, quality outcomes, and operational excellence within PAAC, Preop, OR, and PACU.

The Director collaborates with physicians, anesthesia, nursing leadership and other departments to redesign processes, improve throughput, and sustain high safety standards.

Qualifications

• Current Missouri Registered Nurse license or current RN license from a compact state.
• If a compact license is held, it must be in the nurse's state of residence.

Responsibilities

• Provides operational and clinical leadership for PAAC, Preop, Main Operating Room, and PACU.
• Leads change management initiatives across the surgical continuum to support strategic and operational priorities.
• Serves as a champion for continuous process improvement utilizing evidence-based practices and data-driven decision making.
• Identifies, prioritizes, and leads multidisciplinary improvement initiatives designed to enhance patient experience, quality outcomes, and employee engagement.
• Analyzes patient experience feedback, quality metrics, employee engagement data, and operational performance indicators to develop sustainable action plans.
• Promotes a culture of accountability, innovation, teamwork, and continuous improvement.
• Leads efforts to improve patient throughput, reduce delays, eliminate waste, and optimize workflow efficiencies while maintaining patient safety and quality standards.
• Collaborates with physicians, anesthesia providers, nursing leadership, and ancillary departments to redesign processes that improve access, patient flow, quality outcomes, and service excellence.
• Develops and monitors key performance indicators related to patient experience, employee engagement, quality outcomes, financial stewardship, and operational effectiveness.

Skills

Operational leadership

Change management

Process improvement

Team leadership

Data-driven decisions

Job description

Freeman Health System in Missouri seeks an experienced nursing leader to plan, implement, direct, coordinate and evaluate clinical operations across the continuum of surgical care. This role drives patient experience, quality outcomes, and operational excellence within PAAC, Preop, OR, and PACU.

The Director collaborates with physicians, anesthesia, nursing leadership and other departments to redesign processes, improve throughput, and sustain high safety standards.