Surgical Scheduling & Patient Experience Specialist

Cedars-Sinai; Pasadena (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Cedars-Sinai is seeking a Surgery Scheduler to support physician and clinical staff by handling day-to-day scheduling of patient surgeries and related procedures, coordinating pre‑op and post‑op visits, and ensuring smooth clinic workflow within the Cedars-Sinai Medical Care Foundation.

The role involves serving as a primary point of contact for patients, coordinating with physicians and departments, handling referrals and authorizations, and ensuring accurate demographics, insurance data, and

Qualifications

• Six (6) months of Surgery Scheduler, Patient Service Representative, Medical Assistant or related experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.
• High school diploma or GED required.

Responsibilities

• Handles all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearance.
• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders, and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician.
• Primary point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external.
• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.
• Serves as a resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed.
• Provides direct concierge coordination between office and patient designee.
• Manages physician referral work queues by completing referrals.
• Handles physician correspondence, forms, authorization requests, physician’s calendar and other transcription needs as required.
• Prepares charts and reviews/performs/updates demographics and insurance information.
• Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department.
• Collaborates with Workers Compensation Adjusters and Case Managers on worker’s compensation request for authorizations and will follow up to ensure completion of authorization and documentation.
• Provides clinical or administrative support based on operational needs.

Skills

Scheduling

Customer service

Interdepartmental coordination

Education

High school diploma or GED

Job description

Cedars-Sinai is seeking a Surgery Scheduler to support physician and clinical staff by handling day-to-day scheduling of patient surgeries and related procedures, coordinating pre‑op and post‑op visits, and ensuring smooth clinic workflow within the Cedars-Sinai Medical Care Foundation.

The role involves serving as a primary point of contact for patients, coordinating with physicians and departments, handling referrals and authorizations, and ensuring accurate demographics, insurance data, and