Surgical Scheduling & Patient Experience Coordinator

Cataract & Laser Institute; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

No nights/weekends/holidays

PTO after 60 days

6.5 paid holidays annually

Medical, dental, and vision insurance

Collaborative, patient‑centered team

Growth opportunities

Job summary

Cataract & Laser Institute is seeking a Surgical Coordinator to guide patients through the surgical journey, from scheduling to recovery, while supporting efficient ambulatory operations.

The role emphasizes organization, clear communication, and compassionate patient care to maintain a smooth, compliant process in a busy ophthalmology setting. No nights or on‑call shifts are noted, with strong growth potential.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer‑service skills.
• Strong organization, time‑management, and attention‑to‑detail skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to communicate professionally and compassionately with patients, families, providers, and team members.
• Basic proficiency with computers and Microsoft Office
• Commitment to maintaining patient confidentiality.

Responsibilities

• Coordinate and schedule surgical procedures accurately and efficiently.
• Serve as a primary point of contact for patients throughout the surgical process.
• Educate patients regarding surgery dates, arrival times, preoperative requirements, medications, transportation, and postoperative expectations.
• Provide compassionate and professional support while addressing patient questions and concerns.
• Confirm that required medical clearances, testing, consent forms, and clinical documentation are completed before surgery.
• Communicate scheduling information and changes to surgeons, clinical staff, anesthesia providers, referring offices, and other appropriate team members.
• Maintain accurate patient information and documentation within the electronic medical record.
• Review surgical schedules for accuracy, completeness, and potential conflicts.
• Assist with coordinating special equipment, implants, medications, supplies, or additional resources needed for scheduled procedures.
• Protect patient confidentiality and follow all HIPAA requirements.
• Support efficient patient flow and promptly communicate delays or scheduling changes.
• Participate in quality‑improvement initiatives and help identify opportunities to improve the patient experience.
• Maintain compliance with facility policies, accreditation standards, and applicable state and federal regulations.
• Perform additional administrative and patient‑support duties as assigned.

Skills

Communication

Organization

Time management

Customer service

MS Office

HIPAA compliance

Attention to detail

Multitasking

Education

High school diploma

Tools

EMR systems

Job description

Cataract & Laser Institute is seeking a Surgical Coordinator to guide patients through the surgical journey, from scheduling to recovery, while supporting efficient ambulatory operations.

The role emphasizes organization, clear communication, and compassionate patient care to maintain a smooth, compliant process in a busy ophthalmology setting. No nights or on‑call shifts are noted, with strong growth potential.