Surgical Scheduling & Patient Access Specialist

Pinehurst Resort; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pinehurst Resort seeks a Direct Hire Medical Coordinator with Surgery Scheduling to oversee patient access, scheduling, insurance coordination, and administrative workflow across a multi-specialty clinic.

This role ensures accurate scheduling, insurance verification, and care coordination to support provider productivity, regulatory compliance, and patient satisfaction, reinforcing standardized scheduling practices within the department.

Responsibilities

• Answer incoming calls using approved scripting and route clinical inquiries per clinic policy
• Escalate urgent requests immediately and return non-urgent calls within one business day
• Register new patients and verify demographic and insurance information
• Provide appointment instructions, directions, and pre-visit preparation guidance
• Maintain accurate message documentation and communication with providers and staff
• Verify insurance eligibility and benefits prior to scheduling
• Assess referral requirements and contracted carrier participation
• Complete pre-certifications and communicate with insurance carriers
• Coordinate with financial counselors regarding patient financial responsibility
• Ensure accurate documentation to support compliant billing practices
• Schedule surgical procedures, diagnostic testing, and related appointments
• Ensure completion of pre-operative documentation and required authorizations
• Enter and track provider orders through completion
• Monitor pending results and notify appropriate staff of delays
• Provide coverage for the Surgical Coordinator as needed
• Process incoming/outgoing faxes and maintain documentation logs
• Manage provider schedule changes and communicate updates appropriately

Job description

Pinehurst Resort seeks a Direct Hire Medical Coordinator with Surgery Scheduling to oversee patient access, scheduling, insurance coordination, and administrative workflow across a multi-specialty clinic.

This role ensures accurate scheduling, insurance verification, and care coordination to support provider productivity, regulatory compliance, and patient satisfaction, reinforcing standardized scheduling practices within the department.