Surgical Scheduling and Patient Experience Coordinator

CAO; Hanover (MD); On-site; USD 29,000 - 34,000; Full time

Job summary

CAO is seeking a Surgical Coordinator to join our team in Hanover, MD. You will manage patient scheduling, insurance verification, pre-op planning, and post-op follow-ups to ensure smooth surgical workflows.

Responsibilities include coordinating with surgical facilities, maintaining inventory, documenting patient information, and communicating urgent updates to the surgical department and providers. This role reports to the Practice Administrator.

Responsibilities

• Verifying insurance information for surgery.
• Ensures adequate preparation for surgeries by scheduling necessary equipment and procedure rooms and maintaining surgical inventory.
• Understands surgical procedures, such as the necessary time a surgery takes and the medical staff necessary to properly maintain a surgical schedule.
• Logs and communicates information on urgent matters with surgery department, providers, and surgical facilities as needed.
• Ensures all pre-op orders are created and sent to the appropriate facility/facilities and/or sent to patients, including labs and/or any other testing required per physician protocol upon request of providers.
• Provides information and updates to surgery department regarding patients’ scheduled surgeries.
• Manages surgical documents, gathering and inputting patient information and entering post-surgery data into patient records.
• Contacts and assists patients to arrange pre/post-op visits as per individual physician protocol, review patients post operational information required after their surgery.
• Performs follow up calls to all post-surgical patients to answer any questions they may have and assist with any post–op paperwork the patient may need for return to work/school.
• Maintains compliance with all state and federal regulations and laws as well as CAO guidelines in all operations.
• Performs other duties as assigned.

Job description

CAO is seeking a Surgical Coordinator to join our team in Hanover, MD. You will manage patient scheduling, insurance verification, pre-op planning, and post-op follow-ups to ensure smooth surgical workflows.

Responsibilities include coordinating with surgical facilities, maintaining inventory, documenting patient information, and communicating urgent updates to the surgical department and providers. This role reports to the Practice Administrator.