Surgical Scheduling & Access Leader

Comprehensive EyeCare Partners; Washington; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, dental and vision benefits

401(K)

Paid Holidays

Life insurance

Job summary

Comprehensive EyeCare Partners in Washington is seeking a Surgical Coordinator Manager to lead scheduling and referral operations, ensuring every referral is captured and every surgeon’s clinic filled with qualified evaluations. You will develop regional SOPs, coach scheduling teams, and monitor KPIs to optimize access, capacity and patient flow.

This role requires healthcare scheduling experience and leadership; strong communication and data-driven decision making are essential to drive

Qualifications

• 3 years of surgery scheduling experience within a healthcare facility.
• 2 years of leadership experience within a clinic or ambulatory surgery center.
• Strong understanding of clinical access, patient flow, and schedules.
• Fundamental management skills of planning, organizing, facilitating, and coordinating.
• Ability to communicate effectively with organizational direct reports, managers, executives, physicians, and patients.
• Ability to use metrics to operationalize initiatives and drive strategy for operational efficiencies for process improvements pertaining to surgical scheduling and surgery utilization.
• Strong computer skills including MS Office Suites and EHR systems.

Responsibilities

• Develop and execute strategies that increase clinic surgical evaluations and maximize surgeon utilization for the surgery center cases to prevent underutilization of cases per day.
• Standardize surgical scheduling templates, appointment types, and access protocols to ensure efficient, high-fill clinic schedules preventing missed surgical patients.
• Partner with clinic managers, call center, surgery centers, and physician leadership to ensure alignment on access, capacity, and patient flow.
• Lead, coach, and develop regional scheduling; set expectations, monitor KPIs, and ensure accountability.
• Implement processes that reduce leakage, improve referral-to-appointment conversion, and ensure timely follow-up on all pending referrals.
• Track, measure, and operationally communicate surgical scheduling metrics, access times, and surgeon fill rates; provide actionable insights to operational and physician leadership.
• Create and maintain regional SOPs for surgical scheduling, communication standards, and escalation pathways.
• Build strong partnerships with surgeons, clinic/ ASC leaders, and external sources to support growth and operational excellence.
• Ensure timely, compassionate, and efficient communication with patients throughout the scheduling and referral process.
• Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
• Supports initiatives designed to improve individual and organizational surgical scheduling performance ensuring no patient slips through the cracks.
• Other duties as assigned and operational initiatives by operations leadership.

Skills

Leadership

Scheduling

Communication

MS Office

EHR systems

Metrics

Team coaching

Patient flow

Cross-functional collaboration

Education

High school diploma or GED

Associates degree preferred

Tools

MS Office

EHR systems

Job description

Comprehensive EyeCare Partners in Washington is seeking a Surgical Coordinator Manager to lead scheduling and referral operations, ensuring every referral is captured and every surgeon’s clinic filled with qualified evaluations. You will develop regional SOPs, coach scheduling teams, and monitor KPIs to optimize access, capacity and patient flow.

This role requires healthcare scheduling experience and leadership; strong communication and data-driven decision making are essential to drive